I am the only person who works for my shop, so please be patient as I take extra care to make sure that your items come out the best that they can be. Please note that most of my molds are made to order, depending on how many orders that I have please allow me at least 5 business days, NOT including weekends or holidays for your item to be made just for you and to be shipped. I try to make extra molds of my most popular molds so that I will be able to ship those items out faster.
I try to answer all messages as soon as I can. Please allow at least 24 hours for a response, I promise I will get back to you. Weekend conversations may not be answered until Sunday or Monday depending on what is going on.
Thank you so much for considering purchasing from my shop! If you have any problems once you receive your order, please contact me prior to leaving feedback so that we can come to some sort of agreement that makes you happy.
This is my sister store to ThisNThatByTracy.etsy.com where I make personalized paper items, jewelry cards, charms and more. Please check it out!!
Accepted payment methods
Returns and exchanges
If you are planning on returning an item, please contact me immediately upon receipt of your item (before leaving feedback please). Item(s) must be returned in the same condition as shipped and at buyers expense within 7 days of receiving package. Please make sure when you return your item that you have delivery confirmation added to the package, for your own protection. Shipping fees are NOT refundable, thank you for understanding.
***My Items come from a Smoke free, Pet free home***
Also please read descriptions carefully. I describe my products to the best of my ability and sizes are included in the description. I will no longer accept returns due to "they are smaller" or "they are bigger" than I expected. Thank you for your understanding.***
I will allow cancellations of orders if it is within a 24 hour period, and I have not started working on your order.
All of my packages are shipped via USPS First Class Mail with Delivery Confirmation. I also offer different shipping classes to accommodate your needs.
INTERNATIONAL BUYERS PLEASE NOTE that different countries have different laws regarding import taxes, customs fees and other charges for buying outside of your home country. Any fees due on delivery are solely the responsibility of the buyer. If you are unsure contact your Customs Office/Postal Service for more information. For delivery times, please factor in that it will take up to 5 business days (excluding weekends and holidays) before your order ships due to the fact that a majority of my items are made to order. So depending on where you live, it may take a few weeks for you to receive your order.
YOUR ADDRESS & PAYPAL INFORMATION: Please ensure that your postal/shipping ADDRESS and your PAYPAL and CREDIT CARD information are up to date. If the package is returned to me as undeliverable due to non-updated information, you will be responsible for any additional shipping costs to return the item to you to the correct address. Also keep in mind in the case of your address being wrong that it takes a week or more for me to receive the package back.
Additional policies and FAQs
I make my molds thicker than some, so that they will last you a long time. No release agent is needed. Molds can be baked up to 395 degrees. Some of my molds have very intricate designs, and baking your product in the mold will ensure that no detail is lost by de - molding. Be sure to let mold cool down before removing your item. I have learned a little secret if you are using polymer clay. Once you are finished baking your clay put your finished products into ice cold water, it will cool them down faster, and make them stronger.
My molds are FOOD SAFE, but if you have used it with any other material, DO NOT use for food as the molds are now contaminated.
WARNING: Some of the molds are on the smaller size, please keep away from children as they could be a choking hazard.
My molds Conform to ASTM D-4236 Standards.