MomentidiVita

♥ RETURN POLICY ♥
We want you to be as happy as we are about our products, but if for any reason you are dissatisfied, please contact us and we’ll do everything we can to assist you.

Returns or exchanges must be requested within 5 days of receiving your purchase. Refunds will be given for the full amount minus shipping costs. A fee of $15 will be deducted for orders shipped free. Return shipping costs are the responsibility of the buyer.

Items returned must be in the original condition and will not be accepted if there are any damages. Custom items are not eligible for returns. Undergarments such as socks are final sale and cannot be returned or exchanged due to the nature of the item. Food related items such as cake toppers also cannot be returned or exchanged.

Please ensure the address you have provided is correct, no refund will be given for orders not received due to customer address errors. Customers will need to re-purchase items and shipping in full. For items with free shipping, the cost of re-shipment starts at $15CAD+ depending on the number of items ordered.

♥ EXCEPTIONS ♥
No refunds will be given for items that are delivered after an expected date. Please refer to our shipping policy before ordering and plan accordingly.

No refunds will be given for items that were shipped to an incorrect or incomplete address. Please confirm your address on your invoice.

♥ DAMAGED ITEMS ♥
We do our best to package our products as safely as possible, however if your item arrives damaged, please contact us as soon as possible so we can send you a replacement quickly. Photos of the damaged item are required in order to receive a replacement.

♥ DIGITAL ITEMS ♥
Unfortunately, due to the nature of the product, all digital items are non refundable.

♥ CUSTOM ITEMS ♥
Custom and personalized orders are unable to be returned or exchanged after they have been printed. Please ensure all information provided is correct. Any errors due to the customer's mistake cannot be refunded.

♥ SALE ITEMS ♥
Sale prices and coupon codes cannot be applied to previous purchases .

We currently accept PayPal and Credit Cards as the methods of payment.

♥ SHIPPING TIMES ♥
Items are shipped via Canada Post, Canpar & USPS within the processing time stated on the individual item's page.

Canadian Orders: Estimated delivery in 3-8 Business days
US Orders: Estimated delivery in 5-8 Business days
International Orders: Estimated delivery in 7-15 Business Days for cards and prints. Estimated 7-21 business days for packages. (Please allow up to five weeks to arrive due to international customs)

Please note these shipping times are not guaranteed by the Postal Service and should be used as a guideline.

We will provide confirmation once the item(s) are shipped. Every order is wrapped carefully to avoid damage.

♥ RETURN POLICY ♥
We want you to be as happy as we are about our products, but if for any reason you are dissatisfied, please contact us and we’ll do everything we can to assist you.

Returns or exchanges must be requested within 5 days of receiving your purchase. Refunds will be given for the full amount minus shipping costs. A fee of $15 will be deducted for orders shipped free. Return shipping costs are the responsibility of the buyer.

Items returned must be in the original condition and will not be accepted if there are any damages. Custom items are not eligible for returns. Undergarments such as socks are final sale and cannot be returned or exchanged due to the nature of the item.

Please ensure the address you have provided is correct, no refund will be given for orders not received due to customer address errors. Customers will need to re-purchase items and shipping in full. For items with free shipping, the cost of re-shipment starts at $15CAD+ depending on the number of items ordered.

♥ ADDRESSES ♥
It is the customer's responsibility to provide the correct shipping address. In the case of returned packages due to incorrect shipping addresses, the shipping costs are not refundable. Customers will need to re-purchase items and shipping in full for items to be re-shipped.

♥ DUTIES & CUSTOMS ♥
Customs and duties fees are the customer's responsibility.

♥ UPGRADES ♥
Faster shipping options with tracking information are offered at an additional cost (cost varies from $5-$30). Please contact us to request this option.

♥ CUSTOM ORDERS ♥
Want something you don't see here? Have a vision for a product in mind? Please don't hesitate to reach out to us for a customized order.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of tumblers, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
- As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.