~It is very important to us that you are happy with your purchase.
~If you are not satisfied with your item let me know within 5 days of receiving your purchase or we can not do a return for you.
~Returned item must be in original packaging.
~I will refund the full amount minus shipping.
~Return shipping will be on the expense of the customer. Once returned shipment is received a refund will be made to customer minus the shipping cost.
~No refunds can be made until original product is returned or showing in the tracking that it is shipping back to momoplush

My preferred method of payment is through my PayPal account or Direct Check Out.
Item will not be shipped until payment clears.
All orders must be paid for within 2 days or the order will be cancelled.

~Please allow 2-3 business weeks to ship after payment is received unless stated otherwise.

~ Please ensure you have your correct and updated address in your etsy profile. Any purchases made using the wrong address that get shipped are not the fault of MoMoPlush even if you separately send a correct address in a message.

~We will do all we can to correct an address if originally the wrong one was sent but we can not guarantee a proper shipment unless correct address was given when purchase was made.

~Please ensure that your Etsy and Paypal addresses match or let me know via Etsy convo or in the MESSAGE TO SELLER box at the checkout which address you prefer.

~Momo Plush is not responsible for any lost or damaged items that occur in transit.

~USA Customers::: If item Is not received after a 2 month period of time Momo Plush can not make a new product for you for free if your Tracking number states that the product was delivered to the correct address (the tracking number is given in the receipt once shipped). This is due to the item at that point in time not being in our care and it showing that you have in fact received the item according the post office.

~USA Customers::: If item is not received and tracking states that your product was returned back to the sender (Momo Plush) you will need to re pay for shipping for us to send it to you again. We will re ship your package once we receive it back in the mail. This Re shipping charge is due to the receiver not picking up their item within the stated time the post office allows and is not the fault of Momo Plush for being shipped back.

~Out Of USA Customers::: If item Is not received after a 4 month period of time Momo Plush can make a new product for free but you will have to pay for shipping again. If your item made it into your country but did not make it to you Momo Plush is not responsible to make a new product for you for free because it has made it into your country and we can no longer interact with the post to see what is going on with your package. We would recommend you going to your post office and inquiring about the packed with your item's shipping #.

~Out of USA Customers::: In case of package not reaching customer Momo Plush can not give a refund or re ship any order until your tracking is either showing it is returning to Momo Plush or the package is back at our location. No refunds will be made for shipping because it was used to ship your item the original time. If you chose to have another order shipped you will have to pay for shipping again.

~ "Momo Plush is not responsible for tax. duty, customs, or VAT. We recommend checking with your local post prior to ordering."

~All orders are SECURELY packaged for protection.

~Please note that once I ship an item it is out of my hands and I have no control over the transit time.

PLEASE KEEP IN MIND EACH ORDER IS HANDMADE AND MACHINE EMBROIDERED UPON ORDER. THEREFORE THERE COULD BE VARIATIONS FROM THE PHOTO IN THE LISTING ALL THOUGH COLORS AND IMAGE WILL REMAIN CONSISTENT.
We love doing custom orders whether it be outfits, colors, or designs all can be custom made for you. Just PM us your vision and we can give you a quote based on how details and specifications you give us.