moniquevanweldesigns' Shop Policies
Welcome to MvW Design shop Policies on Etsy.
Each piece of jewellery is handmade by me here at my own Studio, with high attention for detail, quality and craftsmanship to bring out the best of perfection.
I work in Gold and Sterling Silver
All stones, unless otherwise indicated, are real gemstones.
If you would like a different quantity of an item, or a length adjustment (eg. Necklace or earring length) please convo me before checking out, I'd love to help you out.
If you see something in my SOLD items that is not currently available in my shop, please feel free to inquire to see if I can make it again! Unless it is an OOAK or Custom order, than I can’t duplicate but will do my best to help you.
*Slight imperfections of size or color are a part of the design. You may expect some variations. Please also note that the color on the photographs may differ slightly from actual products due to differences in the color calibration of individual computer monitors.
MvW Design shop accepts PayPal and CREDIT CARD payments.
Pay Pal is a secure online payment system that accepts all major credit cards and debit cards. You can make a payment through Paypal with credit card even if you don't have a Paypal account.
Just follow PayPal’s online instructions.During checkout your payment type will be requested 2 times. On the second time, click on the logo for your credit card instead of the green PayPal button, click "continue" to pay without logging into PayPal.
*****PLEASE BE SURE YOU SUPPLY THE CORRECT SHIPPING ADDRESS IN YOUR ETSY AND PAYPAL PROFILE.
IF THE PACKAGE IS RETURNED TO ME, YOU WILL NOT BE REIMBURSED. SHIPPING AGAIN WILL BE ADDITIONAL CHARGES. ITEMS THAT HAVE BEEN SHIPPED AND RETURNED BECAUSE THEY HAVE THE WRONG ADDRESS SUPPLIED WILL NOT BE REFUNDED****
If the item is a custom order, please allow 1-3 weeks for me to make the piece (I can let you know a more accurate timeline via email when you order). Otherwise, I will ship non-custom items to you within three days of receipt of payment.
Multiple items may be shipped together (simply calculate total insurance cost).
All purchase valued 5$- 500$ Canadian funds will be shipped Canada Post Expedited, which will have insurance, and tracking. (Canada Post transfers to U.S. Postal Service, in the USA)
You can specify uninsured if you want to but please be aware that I cannot responsible for damage or loss.
Please,convo me for international shipping and above 500$ purchase value, so I can determine shipping cost.
***International shipments may be subject to import duties and tax levies once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control these charges and cannot predict what they may be. Please contact your local customs office for further information. If your address is considered by the carrier to be in a rural zone, please allow an additional day or two for delivery.****
I will not mark merchandise values below value, or mark items as "gifts". US and International governments do not allow this.
Refunds and Exchanges
I want you to be 100% satisfied with your purchase,and will do what is reasonable on my side to please my customers.
Please contact me if you have any issues.
Pre-made designs that need to be 'altered', 'resized' or changed in any way for a customer will not be issued full refunds. A partial refund may be issued, this will not include shipping fees.
All OOAK pieces are non-refundable if they have been altered in any way for a customer.
- If you should need to return or exchange merchandise, I will accept returns that are in perfect condition within 7 days of purchase for purchase price minus shipping cost for in-store credit upon approval.
-Any returned items must be returned in their original packaging or similar (a sturdy shipping box with internal padding) and must be mailed with Tracking and insurance.
***Please be sure to Ship the item back insured. If it doesn't arrive in my hands... I can't do anything about it. The only way to ensure a Seamless Exchange, it to return ship with tracking and insurance. Otherwise, it will be at your own risk.***
-Shipping charges are not refunded when returning items.
- Custom orders may not be exchanged or returned due to the special nature of these orders.
Additional Policies and FAQs
All designs and photographs are copyright MvW Design Shop.
Ring sizing on the fly:
If you find yourself with no ability to have you finger sized or your rings sized, this chart will give you a reasonably accurate way to figure it out. Though, having said that, I tale no responsibility for sizing chosen this way - it does not replace a good sizer, found in any jewellery shop, and probably anywhere that sells rings of any kind.
The thing with this is accuracy. If you print this chart, follow the printing instructions, as the sizing depends on it printing properly. Having said that, any ring can be translated if you send me the inner ring diameter, measured in millimeter, as accurately as possible.
Sizing of Wide band Rings (choosing):
A wide band ( and the wider the more so) will "feel"smaller/tighter than a ring of the same size in a thin band.
Most people choose to increase their usual ring size with , half a ring size when purchasing a ring above 5mm width. For a much wider band, such as 10mm, or 12mm, you may even choose to go up .75 or a full ring size.
THESE ARE RECOMMENDATIONS, AND RULES OF THUMB.
Every person is different. In no way do this substitute trying on rings of similar widths, or using a WIDE band ring sizer. Though trying on a similar width ring is best.
Ring size conversions: http://www.onlineconversion.com/ring_size.htm
I use standard "USA/CAN. sizing"
Custom orders are Final sales. 100% payment is required up front, before the project will start - and is non-refundable. Shipping is charged upon completion.
The buyer will be given a time line for completion upon agreement of the project.
Please understand, custom orders are new creations, and will never be exactly like something before. Furthermore, my interpretation of your ideas may be different than you expect.
I will do my very best to create a piece we are both happy with, and with our combined vision. As noted, custom orders are a final sale- and I will do my best to fulfill my end of the bargain.
Also note from time to time the price of a custom piece may be higher than quoted, but you will be asked for approval for a higher price, if more work is agreed to be undertaken.
~~~~~~Thanks,for stopping by my shop,hope to see you back soon,Monique~~~~~
Last Updated April 23, 2013