monkeycbaby

I hope you are thrilled with your purchase, but if you are not please contact me via convo or email so we can work it out :)

We will gladly exchange most items if you return the item in its original condition and packaging within 7 days of purchase. Items that are returned without original packaging, not in original condition, or after 7 days of purchase will not be accepted for return. Items that cannot be returned include personalized, custom, and final sale items.

If you need to return an item, please contact us first to obtain a return authorization number, which you must include with your package. Returns that are received without a return authorization number will not be processed and will be returned to the sender. Once an authorized return is received by Monkey C Baby, an exchange will be issued in the amount of the purchase, less any promotional discounts or shipping costs.

Please pay via PayPal within 24 hours of purchase. I accept funded and CC PayPal. If you have any additions or questions about your order, please email me at customerservice [!at] monkeycbaby.com within that 24 hour window so we can work it out!

If payment is not received, your order will be canceled and the item will be relisted.

If you wish to cancel an order that has already shipped, I will refund the full purchase amount minus shipping costs as soon as the product is returned to me, as long as the item was not custom, final sale, or used. If the item is damaged or used, a refund will not be issued.

*Your order will be shipped to the address on your Etsy receipt, unless otherwise noted in "notes to seller" at checkout.

*All items (pre-made) are shipped within 2 business days via USPS Priority Mail (domestic) and via USPS First Class Mail (international). On occasion, a particular item is not yet made (custom orders and knit/crochet items) and will be created by hand once payment is received. Please check my shop announcement for production time on knit/crochet orders. Thanks! If a material needed for your order (shirt, yarn, etc.) is on back order with my suppliers I will notify you of that situation as soon as possible- though this has never been necessary :)

*Insurance is strongly suggested as once a product leaves my hands I can no longer be responsible for it. Please let me know BEFORE you purchase an item that you would like insurance with it, then I will add that onto your shipping.

*Need faster shipping? Just ask before you check out and we will set it up for you!

*All orders are carefully wrapped in a fabulous woven eco-friendly bag to help protect items in shipping, and as a special thank you from me to you!

*Buyers are responsible for any duties/taxes imposed by their state or governments.

**GIFT WRAP**

Your purchase is always sent to you in one of our fabulous woven organic bags with a sweet note card. Just another perk for being earth-friendly and a fan of Monkey C Baby!

Gifts? If your purchase is a gift and you would like a notecard attached to it, just leave me a note in the "notes to seller" section at checkout, and I'll be sure to relay your sweet message on one of our beautiful cards.

**CUSTOM ORDERS**

Custom orders are always welcome. Please email customerservice [!at] monkeycbaby.com to discuss your custom requests. We always love one-of-a-kinds and can't wait to hear from you!

**WHOLESALE**

Wholesale orders are always welcome! Contact me via convo or email at customerservice [!at] monkeycbaby.com

Wholesale buyers are responsible for any duties/taxes imposed by their states or governments. I am unable to mark international wholesale orders as "gifts." Thank you for understanding!

**PRODUCT CARE**

These handmade products are easy to care for and pass on for generations.

*Onesies, Burp Cloths, and T-Shirts- Wash with like colors, no bleach, low heat tumble dry, iron as needed. The appliqué edges may fray slightly over time- this adds to the character and charm of each piece!

*Quilts- wash with like colors, no bleach, cold water, lay flat to air dry, low heat tumble dry to fluff when nearly dry.

*Knit and Crochet items- spot wash recommended and lay flat to dry. They can be washed with delicates or by hand too, but again, spot washing is recommended to maintain the integrity of the embellishments.

Please note that children should be supervised at all times with any items. Thank you!