Made With Madness!
monsterkookies' Shop Policies
Hello there! I'm glad you would like to know more about Monster Kookies!
I take the greatest pride in making each and every one of my polymer clay creations. I hand sculpt every single thing and do not use molds. All of my creations are glazed with polurethane for durability and shine. Depending on the creation, I may use a high glaze or a slight sheen - this is mentioned in each listing.
You will not find better craftsmanship and customer service than in my shop.
If you have any questions that are not answered here, please send me a message or e-mail me at Monster_Kookies [!at] hotmail.com. You can check out my website at MonsterKookies.com to see my work!
Paypal payment is required immediately after purchase. Payment must be received in 24 hours or your order will be cancelled and items will be re-listed.
I accept Paypal as well as major credit cards such as Visa, Mastercard, and American Express. Credit card payments are made via Paypal, so choose the "Paypal" option at checkout to pay via Credit Card.
Most standard items in my shop come shipped in little gift boxes. Inside, your items are kept safe and cozy with cotton and tissue paper, as well as a personal message and a Monster Kookies business card. They are then packed inside of a biodegrabable kraft paper envelope padded with recycled paper fibers. Everything is recyclable!
The thing about my shipping prices is that I combine shipping, and you will NOT pay a penny extra for additional items! Order as many things as you like, and the shipping price will not go up. So go nuts, and save on shipping while you're at it.
All larger items are shipped via Canada Post Small Packet Airmail and all smaller flat items are shipped via Canada Post Light Packet Airmail from Goderich, Ontario, Canada. It takes about 2 weeks for items to arrive worldwide, but may take as long as 3 or 4 weeks if you are International - but this is quite rare.
For those in Canada and the U.S, I also offer Expedited and Xpresspost Shipping at an extra cost - it includes a tracking number and will take about a week or less to arrive.
After you have purchased, I will send a convo/message letting you know that I have gotten your order and payment and an estimate of when it will be shipped.
Refunds and Exchanges
Please keep in mind that Polymer Clay is the medium of choice when it comes to creating my jewellery and figurines. Although the brand I use to create these pieces (Premo) is of the utmost quality and durability, please think of them as little art sculptures - because they are!
They need to be taken care of, so I would not recommend sticking them in your pockets, sitting on them, stepping on them, throwing them at brick walls, attempting to bend them, sleeping with your jewellery on, etc. This especially applies to my anatomically correct hearts, as they contain small arteries that can possibly break if you are rough with them.
If you are nice to them, your lovely creations will last a lifetime! I've been wearing the same heart as a necklace for quite a few years now, and some of my customers have been wearing them just as long as that and longer, so it just goes to show that if you take care of your things, they will take care of you!
If your item arrives damaged, please send me a photo and I will gladly replace it or repair it if you are willing to give me some time to re-create your item. Of course, all my items are one of a kind, so the item may vary slightly from the original piece.
Yes, I do accept returns on orders. Please let me know that you are returning it beforehand so that I know when to expect it. It must be returned in a timely manner and in the same condition as you received it in. Make sure it is packaged in the same box it came in or safely packaged so that it gets to me in one piece. When I receive it, I will refund you the money you originally paid, minus the shipping, through Paypal.
Return shipping is the responsibility the customer, unless there is a legitimate problem with the order, itself, such as damage.
Additional Policies and FAQs
I am not accepting custom orders, private commissions, or requests at this time.
Last Updated September 13, 2015