EleanorMarieJewelry

Minimal Jewelry, Personalized Jewelry

Chilliwack, Canada On Etsy since 2011

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Buyers bought gifts from this shop and gave them 5-star reviews!

EleanorMarieJewelry

Minimal Jewelry, Personalized Jewelry

Chilliwack, Canada | 793 Sales

Announcement    We have moved! Head over to www.eleanormariejewelry.com to shop.

Announcement

Last updated on Aug 9, 2020

We have moved! Head over to www.eleanormariejewelry.com to shop.

Items

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    Eleanor Deacon

    Contact shop owner

    Eleanor Deacon

    Reviews

    Average item review
    5 out of 5 stars
    (94)
    See reviews that mention:
    quality 8 shipping 17 customer service 12

    About EleanorMarieJewelry

    Sales 793
    On Etsy since 2011

    Enduring adornment for a life well lived.

    Thank you for visiting my shop and letting me share my passion with you. Each piece is lovingly handcrafted in my home studio in the Fraser Valley of British Columbia. I am proudly self-taught and take great care to create each piece one at a time. Made by me from start to finish.

    Whether I am creating a personalized, custom piece for you, or a piece from the collection...I can't wait to make you something you will love!

    xoxo

    Eleanor

    Shop members

    • Eleanor Deacon

      Owner

    Shop policies

    Last updated on August 9, 2020
    We create custom hand-stamped jewelry inspired by you! Our unique and personalized keepsakes commemorate the special people and moments in your life.

    Each piece is hand-crafted using sterling silver, gold filled and rose gold filled materials.

    Each personalized piece is individually hand-stamped which produces a one-of-a-kind look that cannot be duplicated. The charm of our pieces lies in the imperfections that are the result of hand-stamping. The letters will not be perfectly straight and the spacing between letters will not be perfect.

    Accepted payment methods

    Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
    Accepts Etsy Gift Cards and Etsy Credits
    Returns and exchanges
    I don't accept returns, exchanges, or cancellations
    But please contact me if you have any problems with your order.
    Returns and exchange details
    Please contact us within 3 days of receiving your order if there is a problem.

    Customer satisfaction is important to us. Our goal is to create quality jewelry that you enjoy. However, we are unable to provide refunds on custom orders. We reserve the right to judge our own quality. If you are simply dissatisfied with the product or the font you chose, then the piece is yours to keep.

    If we have made an error in the text, please return the piece. We will correct it immediately and refund the return shipping fee as soon as we have received the piece.
    Payment
    All payments are processed through Paypal and Etsy's Direct Checkout.

    You do not need a PayPal Account to pay for your items through PayPal. Select the PayPal Option during checkout. After you submit your order, click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

    Click on the following link for more information about how to checkout with PayPal:

    http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
    Shipping
    Please allow 3-4 weeks from the time of ordering to receive your order. This estimate includes production time. Due to COVID19, packages may be significantly delayed. All packages to the United Stares will be tracked and the tracking number will be provided. We are not responsible for delays in shipping.

    We have a production time of 1-2 weeks on most items unless otherwise stated.

    We do our best to complete and ship our pieces in a timely manner but we do need to account for fluctuations in shipping times.

    Buyers are responsible for any customs or import taxes that may apply. We are not responsible for any delays due to customs.
    Additional policies and FAQs
    A polish pad is included with every sterling silver jewelry order. Please contact us if you need another.

    Sterling silver naturally tarnishes and darkening may fade over time. Other factors such as climate, lotions, and body moisture might cause your piece to tarnish faster than others.

    Using the polish pad will help. You may also want to keep your jewelry in a dry environment or airtight container when you are not wearing it.

    More information

    Last updated on Apr 22, 2020
    Frequently asked questions
    What does hand stamped mean?

    Hand stamped means that each letter is stamped individually by hand using a hammer and metal stamps. The letters will not be perfectly straight and you should expect slight variation from the pictures in each listing.

    Will the letters be perfectly straight?

    Hand stamping is very different from engraving. Each letter is stamped individually by hand rather than by a machine. The letters will not be perfectly straight and each piece will vary slightly from the photos in the listing as a result.

    What materials do you use?

    Each piece is hand crafted using sterling silver, gold-filled and rose-gold filled materials. We also use Swarovski birthstone crystals, freshwater pearls and various gemstones. The materials for each piece are noted in the product description.

    What is gold-filled?

    Gold filled means that an actual layer of 14k gold is bonded over a base metal. Gold filled items are 5-10 times thicker than regular gold plating and can last many years before showing signs of wear. Gold filled pieces do not tarnish and can be cleaned gently with a very soft cloth that does not contain any abrasives.

    Can I get something stamped on the back?

    Unless noted in the description, we can only stamp on the front of pieces.

    How long will it take to receive my order?

    Please allow approximately 3-4 weeks from the time of placing your order to receive your order. We have a production time of 1-2 weeks before shipping. We ship via Canada Post and do our best to complete and ship our pieces in a timely manner but we do need to account for fluctuations in shipping times.
    Due to COVID19, we cannot guarantee shipping times. All packages to the United States will be tracked and may be significantly delayed. This is beyond our control and we cannot be held responsible for delays in shipping.

    My necklace is getting darker. What can I do?

    Sterling silver naturally tarnishes over time due to various factors including exposure to moisture and humidity. Some lotions and oils can cause sterling silver to tarnish faster. It’s very easy to restore the shine to your sterling silver pieces using the polish pad that is included with every order. More polish pads can be ordered here.
    Storing your piece in a sealable baggie will help prevent tarnish. As well, we recommend that you do not store your jewellery in your bathroom.

    Custom and personalized orders

    If your chain breaks due to a defect in the chain, please contact us within 30 days of placing your order and we will arrange to replace the chain once we receive the damaged chain.
    If the chain breaks due to negligence on the part of the wearer (i.e. children tugging, pulling, catching on a shirt, etc.), we will not replace the chain. Get in touch to purchase a new chain.