MoodMonster - Handmade Felt Monsters

Ponti sul Mincio, Italy On Etsy since 2009

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MoodMonster - Handmade Felt Monsters

Ponti sul Mincio, Italy | 38 Sales

Announcement    The original MonsterCase: cute felt monsters - handmade in Italy with Love

Check out the store's policies, for further information do not hesitate to contact me.


Last updated on Jan 12, 2019

The original MonsterCase: cute felt monsters - handmade in Italy with Love

Check out the store's policies, for further information do not hesitate to contact me.



Contact shop owner



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Shop policies

Last updated on November 19, 2018
The original MonsterCase since 2009

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Refunds and exchanges are considered on a case-by-case basis.
If you are unhappy with your order for any reason, please contact me within 5 working days of receiving your package.

Items damaged or lost in transit
All items are packed properly to protect them during shipment. Seller is not responsible for product damages due to shipping. However, you could get another product just paying the shipping charges: each case will be evaluated together with the customer.
MoodMonster will not issue refunds to customers whose orders are not received because the shipping address provided during checkout was inaccurate, incomplete, or undeliverable.
No refund will occur without proof of damage in transit and not until the work is shipped back for inspection.

Refunds and returns for custom items
Each custom-made item is sold and shipped only after the customer has seen the pictures and approved the finished product. If you change your mind after having commissioned and accepted the finished product, you can not get changes or refunds.

Digital items
Please note that it is not possible to refund digital goods.
Payments accepted through Etsy direct checkout (credit card, debit card, Etsy gift card, some bank transfer services, PayPal, Apple Pay, Google Wallet).
Direct Checkout: orders will be processed once the payment has been received.
PLEASE NOTE: Shipments to Canada that are handled by national carriers like the United States Postal Service and Royal Mail via Canada Post may be delayed.

The order will be delivered to the shipping address provided during checkout. Shipping address provided on the PayPal page, if different, won’t be considered.

Regular products: usually I proceed with shipping within 1-3 working days from payment being received.
Made-to-order products: depending on the amount of pieces ordered, production timing may take approximately from 1 to 2 weeks before shipping. For each custom order, production times will be individually communicated.

Each handmade item is provided with a certificate of authenticity and with care instructions.

Please be aware that additional delivery fees may be applied in some Countries. This is not depending on the seller.

Delivery time
All items are shipped from Italy.
Please note that the following timings are approximate:
- Shipping within Italy normally takes 2-3 working days
- Packages shipped to EU normally takes 5-8 working days
- Shipping to the USA may be subject to some delays due to American customs legislation. Packages normally arrive in around 2 weeks, however they may be delayed as long as 10 weeks. This does not happen often, but it can happen.
- Shipping in the rest of the world takes approximately 1-2 weeks, although customs can occasionally delay packages further.
Additional policies and FAQs
I accept wholesale orders of 10/20 pieces and more; please contact me for more information.

Please visit also my new Etsy shop: for other original gift ideas!