MoonCatFarms

MoonCat Farms Marketplace

MoonCatFarms is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

MoonCatFarms is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on March 17, 2011

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Thank you for taking the time to check out our store and what we are about. We are a husband and wife team trying to live our life without making too much of a negative impact on this Earth. We currently reside on a small piece of property with a large number of animals that bring a lot of joy (and chores) to our lives. We plan on moving to a place with much more room so we can expand our gardens and house even more critters.

We recycle whenever possible (which is why many of our items will be shipped using recycled outer packaging materials). We garden, compost, and enjoy Mother Nature.

Both of us are very creative people and enjoy making things to brighten our lives and the ones of those around us. This especially includes our little four-legged friends. (We actually have a 3-legged cat, Porkchop. (More can be read about him here: http://mooncatfarms.blogspot.com )

We are enjoying creating products to enhance our animals' lives. We do not believe in animal testing of human products, but we do a lot of people/pet testing with our critter line!

If you have any questions or comments, please feel free to contact us and share. We look forward to hearing from you.

Accepted payment methods

Paypal
Returns and exchanges
We encourage buyers to purchase insurance on their packages as we can't be responsible for the item once it has left our hands.

We do not offer refunds due to "buyer's remorse". We encourage buyers to ask any questions they can think of before making a purchase. We will however, exchange an item if there is an issue or problem with it on our end. Custom ordered items are on a case-by-case basis and will be discussed before the transaction takes place.
Payment
Payment is expected within 3 days of purchase. We prefer Paypal for payments, but will accept checks and US money orders. Items paid for with Paypal or money order will usually ship within the next 2-3 days. If you send a personal check, the item will be held until the check clears both banks (usually about 10 days).
Shipping
We use USPS for all of our shipping needs. We do put Delivery Confirmation on each package at no extra charge to our customers, the tracking # will be emailed after the package is shipped. Insurance is optional, but highly encouraged as we can't be responsible for your package once it leaves our hands.
Additional policies and FAQs
We welcome custom and wholesale orders. Please convo us for anything that we haven't covered on these pages or with your comments. Thanks!