Moon Chen

MoonChen is taking a short break


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Shop policies

Last updated on February 3, 2011
Welcome to Moon Chen! We sell vintage, handmade and reconstructed clothing, accessories, and occasional odds and ends.

Feel free to contact us about anything – questions, comments, any ideas you might have for custom items (based on the handmade items available in-store, of course)…

Accepted payment methods

Returns and exchanges
Unfortunately, we are not able to offer exchanges or refunds unless gross misrepresentation has occurred. We do not offer refund or exchange if an item does not fit properly – it is up to you to check the measurements of the item against your own measurements (or measurements of a similar item) to ensure a proper fit. If you have any questions about an item, please don’t hesitate to contact us before purchasing!

Please remember that, since many of our items are vintage, or made from vintage or pre-owned material, minor flaws may go unnoticed.

If you’re really unhappy with your purchase, please contact us before leaving feedback – we will do all we can to try and work something out.
We currently only accept Paypal. Payment must be made within three days of purchase. If payment is not received in three days, we may have to cancel your order and relist the item. If you’re having trouble paying, contact us and we can sort something out.
International customers: please contact us before purchasing, for a shipping quote.

We aim to ship items within 3 business days of receiving cleared payment, however in some cases it may take up to a week. If you need your item sent ASAP, please convo us and we’ll see what we can do.

Different shipping options are available – if you want express shipping or insurance, tracking etc, please convo us BEFORE ordering and we’ll give you a quote.

Please note that we cannot be responsible for orders that are lost or damaged in the mail.
Additional policies and FAQs
In most cases, sizes are estimates. You should compare the measurements of the item to a similar item of your own, to ensure a proper fit.

Garment measurements are taken with the item laid flat.

All items are washed or cleaned before shipping, unless otherwise noted.