MoonlightHavensDen

Wax Melts | Wickless Candles | Gifts for Her & Him!

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Fall & Holiday Savings!! Save 15% on orders of $25 or more. Save 20% on orders of $60 or more. Save 25% on orders of $100 or more! Discounts are calculated based on order totals BEFORE shipping & taxes. Discounts cannot be combined with any other coupons or discount codes, unless otherwise covered by an Etsy-funded promotion.

Welcome to Moonlight Haven!
We've been working on big changes! It's taking much longer than expected, but the true personality of Moonlight Haven will shine brightly! Earlier this year, we expanded our shipping services to Canada. We are happy to announce we are branching out to Australia and New Zealand! Our Facebook page and Instagram account have both been on a bit of a hiatus, but we'll be picking up the pace there soon. Stay tuned for more updates!

New scents are now available!! We now have Sea Salt & Orchid, Laundry Day (Stonewashed), Cactus & Sea Salt, Bourbon St. Cafe, Palo Santo, Southern Blueberry Cobbler, and Strawberry Pound Cake! More new scents coming soon!

Announcement

Last updated on Oct 6, 2024

Fall & Holiday Savings!! Save 15% on orders of $25 or more. Save 20% on orders of $60 or more. Save 25% on orders of $100 or more! Discounts are calculated based on order totals BEFORE shipping & taxes. Discounts cannot be combined with any other coupons or discount codes, unless otherwise covered by an Etsy-funded promotion.

Welcome to Moonlight Haven!
We've been working on big changes! It's taking much longer than expected, but the true personality of Moonlight Haven will shine brightly! Earlier this year, we expanded our shipping services to Canada. We are happy to announce we are branching out to Australia and New Zealand! Our Facebook page and Instagram account have both been on a bit of a hiatus, but we'll be picking up the pace there soon. Stay tuned for more updates!

New scents are now available!! We now have Sea Salt & Orchid, Laundry Day (Stonewashed), Cactus & Sea Salt, Bourbon St. Cafe, Palo Santo, Southern Blueberry Cobbler, and Strawberry Pound Cake! More new scents coming soon!

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Items

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Annette

Contact shop owner

Annette

Reviews

Average item review
5 out of 5 stars
(67)
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About MoonlightHavensDen

Sales 116
On Etsy since 2022

Moonlight Haven - The story of a new beginning

Shop members

  • Annette

    Owner, Customer Service, Maker

    Hi! I'm Annette, the creator of Moonlight Haven. I have a passion for the science behind my creations. I love coming up with new & beautiful ways to bring a unique scented experience to your home or office. You're the reason I love doing what I do!💜

  • Jesslyn

    Assistant

    Jesslyn is my daughter and is a huge help with putting together orders and double-checking to make sure everything is right. She also helps with some of the business decisions when needed.

  • Ozzy

    Director Of Wolf Pack Relations, Communications Consultant

    Ozzy is an 8-year-old Pit Bull/Black-mouth Cur/Bull Mastiff mix. He is in charge of all communications between us humans & the wolves of the Moonlight Haven pack. If you ask him, he will tell you he is 60% human, 40% canine! 🐾

Shop policies

Last updated on Mar 27, 2024

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
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Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 12 hours of purchase

Privacy policy

More information

Last updated on Aug 2, 2023

Frequently asked questions

What should I do if I haven't received my package within the estimated time frame?

The given time frame is an estimate only. There have been a lot of delays with USPS. Please message us through Etsy messages anytime and we'll be happy to work with you to track down your package if it's past the estimated delivery window.

Problems with your order?

We do our best to make sure each order is filled correctly. If for some reason there is a problem with your order, we'll take care of it for you! Please contact us through Etsy messages within 72 hours of delivery.

Orders damaged during shipping

If you receive your package & items were damaged in shipment, please keep all original packaging including the box it was shipped in until USPS deems it no longer necessary. In some cases, they may request that the buyer bring in everything to their local post office for inspection. Contact us within 72 hour of delivery with clear pictures of the damage (item & shipping box) and an explanation of damages. We will then be able to forward the pictures to USPS when we file a claim. Once we receive the pictures that clearly show the damage, we can then send out a replacement or refund your original payment - whichever you prefer! There's no waiting to see if the claim is approved - we deal with that part so you don't have to wait!

Returns & Exchanges

We accept returns on unopened & unused products only. If you receive your order and change your mind about something, feel free to contact us through Etsy messages. In instances such as this, the buyer is responsible for return shipping. The item must be returned in the same condition it was purchased in. Upon receipt and inspection of item(s), the buyer will be refunded for the cost minus original shipping charges. We do not accept returns on used products or products that the seal has been broken on. If we determine that a return does not meet these qualifications, only a partial refund will be given in these cases.

How long can I expect the scent to last?

The length of time your scented melts will last will vary. The type of warmer used and the size of the area will determine the longevity. Hotter burning warmers will throw the scent faster and stronger, but will also burn off the scent quicker. Lower wattage warmers may take a while to melt the wax and give off the scent, but it will last much longer. Air vents, fans, air conditioning, & area size can affect the scent throw. Also, we have a large variety ranging from soft/light scents to very strong scents. Softer scents have a tendency to fade faster than others. Please refer to the FAQ "Testing our scents" below for information about our testing process.

Testing our scents

Our testing is done on 2 different types of warmers in an area measuring 20'x15'. Testing for each scent is done on a continuous basis, only turning off when necessary. While the hours can vary greatly between scents, we won't add a scent to our line if it doesn't last at least 24 hours during our testing. The majority of our fragrances last 30+ hours during our testing. Please note that these aren't guaranteed burn times because of the different variables involved. Please refer to the FAQ "How long can I expect the scent to last?" above for more info on what can affect the length of time your scent will last.

Bulk order discounts

We do offer discounted pricing on sizeable bulk orders. Please contact us through Etsy's messaging system, and let us know what your needs are. We will then come up with pricing options available to you based on what your order size may be.

Custom orders

Yes... We accept custom orders! Contact us through Etsy's messaging system, and let us know what you're looking for - we'll try our best to accommodate your needs.

Why does it give me a processing time and also a shipping time estimate?

Processing time is how long it takes for us to make and package up your order once we receive it. Once the package is picked up by the shipping carrier is when the shipping time & estimated delivery date starts. Please remember that the dates given are estimates only and are not guaranteed. Occasionally there may be possible postal delays, which is why we always make sure we ship with tracking so that you can see where your package is at any given time. Once you receive notification that your package has shipped, please allow 24-48 hours for the initial scan to register in the system. Feel free to message us anytime with any questions or concerns you may have about your package.

Seller details

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