Announcement
Fall & Holiday Savings!! Save 15% on orders of $25 or more. Save 20% on orders of $60 or more. Save 25% on orders of $100 or more! Discounts are calculated based on order totals BEFORE shipping & taxes. Discounts cannot be combined with any other coupons or discount codes, unless otherwise covered by an Etsy-funded promotion.
Welcome to Moonlight Haven!
We've been working on big changes! It's taking much longer than expected, but the true personality of Moonlight Haven will shine brightly! Earlier this year, we expanded our shipping services to Canada. We are happy to announce we are branching out to Australia and New Zealand! Our Facebook page and Instagram account have both been on a bit of a hiatus, but we'll be picking up the pace there soon. Stay tuned for more updates!
New scents are now available!! We now have Sea Salt & Orchid, Laundry Day (Stonewashed), Cactus & Sea Salt, Bourbon St. Cafe, Palo Santo, Southern Blueberry Cobbler, and Strawberry Pound Cake! More new scents coming soon!
Featured items
Items
All Items
Reviews
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Debbie on Apr 11, 2024
5 out of 5 starsSatin Sheets went above my expectations in display and smell. It’s a gift for my sister so I’m very proud to give them. The presentation is also eye catching. She gave samples so I haven’t a clue what I’m going to order for me. All samples were great. I’m going back to her site and see what all she does have. Another toy store!
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Cherry on Oct 27, 2023
5 out of 5 starsAbsolutely Amazing! New favorite Shop. The crumbles are a fantastic idea and scented wonderfully! Easy to work with, super fast shipping! Would make a wonderful gift as the package is spot on too!
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Cherry on Oct 27, 2023
5 out of 5 starsOh my GOODNESS this shop goes above and beyond! The scents and packaging were amazing!!! Super fast shipping and If you haven’t tried Pier 138 you are definitely missing out! 🫶🏻
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Rachel on Sep 24, 2023
5 out of 5 starsDefinitely a 10/10. Packaged beautifully and Annette was incredibly helpful. I would highly recommend her shop.
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Rachel on Sep 24, 2023
5 out of 5 starsAnnette, thank you for such wonderful scents. I asked you to surprise me and I love everything.
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Rachel on Sep 24, 2023
5 out of 5 starsI’ve never had a package smell so wonderful. Shipped very fast. Will definitely come back for more.
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About MoonlightHavensDen
Moonlight Haven - The story of a new beginning
Shop members
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Annette
Owner, Customer Service, Maker
Hi! I'm Annette, the creator of Moonlight Haven. I have a passion for the science behind my creations. I love coming up with new & beautiful ways to bring a unique scented experience to your home or office. You're the reason I love doing what I do!💜
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Jesslyn
Assistant
Jesslyn is my daughter and is a huge help with putting together orders and double-checking to make sure everything is right. She also helps with some of the business decisions when needed.
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Ozzy
Director Of Wolf Pack Relations, Communications Consultant
Ozzy is an 8-year-old Pit Bull/Black-mouth Cur/Bull Mastiff mix. He is in charge of all communications between us humans & the wolves of the Moonlight Haven pack. If you ask him, he will tell you he is 60% human, 40% canine! 🐾
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
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More information
Frequently asked questions
What should I do if I haven't received my package within the estimated time frame?
The given time frame is an estimate only. There have been a lot of delays with USPS. Please message us through Etsy messages anytime and we'll be happy to work with you to track down your package if it's past the estimated delivery window.
Problems with your order?
We do our best to make sure each order is filled correctly. If for some reason there is a problem with your order, we'll take care of it for you! Please contact us through Etsy messages within 72 hours of delivery.
Orders damaged during shipping
If you receive your package & items were damaged in shipment, please keep all original packaging including the box it was shipped in until USPS deems it no longer necessary. In some cases, they may request that the buyer bring in everything to their local post office for inspection. Contact us within 72 hour of delivery with clear pictures of the damage (item & shipping box) and an explanation of damages. We will then be able to forward the pictures to USPS when we file a claim. Once we receive the pictures that clearly show the damage, we can then send out a replacement or refund your original payment - whichever you prefer! There's no waiting to see if the claim is approved - we deal with that part so you don't have to wait!
Returns & Exchanges
We accept returns on unopened & unused products only. If you receive your order and change your mind about something, feel free to contact us through Etsy messages. In instances such as this, the buyer is responsible for return shipping. The item must be returned in the same condition it was purchased in. Upon receipt and inspection of item(s), the buyer will be refunded for the cost minus original shipping charges. We do not accept returns on used products or products that the seal has been broken on. If we determine that a return does not meet these qualifications, only a partial refund will be given in these cases.
How long can I expect the scent to last?
The length of time your scented melts will last will vary. The type of warmer used and the size of the area will determine the longevity. Hotter burning warmers will throw the scent faster and stronger, but will also burn off the scent quicker. Lower wattage warmers may take a while to melt the wax and give off the scent, but it will last much longer. Air vents, fans, air conditioning, & area size can affect the scent throw. Also, we have a large variety ranging from soft/light scents to very strong scents. Softer scents have a tendency to fade faster than others. Please refer to the FAQ "Testing our scents" below for information about our testing process.
Testing our scents
Our testing is done on 2 different types of warmers in an area measuring 20'x15'. Testing for each scent is done on a continuous basis, only turning off when necessary. While the hours can vary greatly between scents, we won't add a scent to our line if it doesn't last at least 24 hours during our testing. The majority of our fragrances last 30+ hours during our testing. Please note that these aren't guaranteed burn times because of the different variables involved. Please refer to the FAQ "How long can I expect the scent to last?" above for more info on what can affect the length of time your scent will last.
Bulk order discounts
We do offer discounted pricing on sizeable bulk orders. Please contact us through Etsy's messaging system, and let us know what your needs are. We will then come up with pricing options available to you based on what your order size may be.
Custom orders
Yes... We accept custom orders! Contact us through Etsy's messaging system, and let us know what you're looking for - we'll try our best to accommodate your needs.
Why does it give me a processing time and also a shipping time estimate?
Processing time is how long it takes for us to make and package up your order once we receive it. Once the package is picked up by the shipping carrier is when the shipping time & estimated delivery date starts. Please remember that the dates given are estimates only and are not guaranteed. Occasionally there may be possible postal delays, which is why we always make sure we ship with tracking so that you can see where your package is at any given time. Once you receive notification that your package has shipped, please allow 24-48 hours for the initial scan to register in the system. Feel free to message us anytime with any questions or concerns you may have about your package.
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