I hope you are very happy with your purchase as I take great care in dyeing my yarns to make them both beautiful and unique.

If you are not satisfied with your purchase, firstly send me a convo, you can return your items up to 14 days after you have received your order. You will be responsible for returning items in their original condition as well as return shipping costs and must obtain proof of postage.
Provided the yarn is in it's original condition a refund or replacement can be requested (minus original shipping costs). My yarns are hand dyed in small batches so an identical replacement will sometimes not be possible.

Please be aware that whilst I take great care to ensure correct colour reproduction computer monitors often show colours differently. I also try to describe my products fully please read the description and contact me if you have any questions.

I obtain proof of postage for all items sent out

Please note that you DO NOT NEED A PAYPAL ACCOUNT TO PURCHASE!

I will accept payment by PayPal, credit/debit through Direct Checkout as well as Etsy gift cards; UK sterling cheque payments also welcomed from UK buyers - please remember that cheques will need to clear before goods are shipped.

Overseas customers are responsible for paying and taxes or customs charges.

United Kingdom:
I ship by first class mail within 3-4 business days of payment, and items should arrive within 3-4 days of payment.
If you require guaranteed or quicker shipping please convo me and we can arrange it. Additional charges may be incurred.
Proof of delivery in the UK costs just £4-10.
Please note Orders over 900g will require different shipping rates, please convo me for rates.
I can not ship to PO Boxes

International orders.
I ship by first class mail within 3-4 business days of payment, and items should arrive within 7-9 days of payment, although sometimes delays occur.
Overseas customers are responsible for paying and taxes or customs charges.
If you want faster shipping or tracked services please contact me. Additional charges may apply.
I can not ship to PO Boxes

Custom orders
Special orders will normally be ready to ship within 2-3 weeks, depending on the quantity ordered. In the case of special orders you will be kept up to date via convo.
Once dispatched normal shipping times apply.
I can not ship to PO Boxes

Loss
Loss is very rare in my experience. I obtain proof of postage for all items sent and can not accept responsibility for failure to deliver, particularly in countries other than the UK as the postal system is out of my hands. If you wish to used tracked or signed for delivery methods to ensure delivery please convo me as these are often available for an additional charge.

I welcome custom orders:
Please make sure that you have ordered a sufficient quantity for your project as specially produced items cannot be accurately matched. Items produced to special order are not eligible for refund or exchange unless received damaged.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices. Nathan should then go on to include information on the following:
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. The third parties with whom he shares personal information
The GDPR requires that you disclose the details of any personal information you share with third parties. Nathan should explain to his buyers why, when, and with whom he may share buyers’ personal information. For example:
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Helen Kennedy, am the data controller of your personal information. If you have any questions or concerns, you may contact me at drhelenkennedy [!at] yahoo.com or by ‘contact the owner’ conversation directly on my Etsy shop.