moonstation's Shop Policies
Thanks for visiting the moonstation!
Please feel free to float around.
I accept Paypal. If you live in Spain we can arrange a bank transfer.
I appreciate payment as soon as possible after transaction is made, thank you!
If you are new to Etsy, here you have a step by step guide to purchasing:
Please feel free to contact me for help.
I usually ship on Tuesdays and Fridays.
As I live in Spain, overseas buyers please allow 7/10 days for arrival. UK and European Union buyers will usually get their packages in about 3/5 days.
Mail entering the United States from around the world may be affected by postal delays due to ongoing increased security measures. I ship from Spain so please expect longer shipping times. Thanks for your understanding.
I am always happy to combine shipping on multiple items.
All shipping is made through the reliable Spanish Mail, and all postage prices shown are for ordinary shipping. If you prefer registered mail, please let me know and I'll find out the cost for you.
Please let me know if you are sending an item as a present to someone special :) We all love presents!
I always like to upcycle envelopes and packaging materials, in a creative way. I think recycling is an important choice we all can make, and I would love that you appreciate this effort! So please expect my items to arrive perfectly packaged, in an unique, eco-friendly way!
I appreciate communication :) If you let me know how long the package took to arrive to you, I can give more accurate information, thanks!
During my many years in mail art exchange, one year selling in Etsy on my other shop, www.moonandlion.etsy.com, and having mailed to the 5 continents, I have never had any issue with international customs charging for an item sent. However, please keep in mind that in the unlikely event of any local customs duty/tax, it must be paid by the recipient.
Refunds and Exchanges
If for some reason the item has arrived damaged, please contact me within 48 hours of receiving the package - we can always work something out.
Regarding returns, I try to be as accurate as possible when listing an item. But if you don't love it for some reason, please contact me and we'll work something out.
Last Updated June 16, 2011