mooseandbear

moose and bear

New York, United States · 76 Sales

mooseandbear

moose and bear

New York, United States 76 Sales On Etsy since 2007

0 out of 5 stars
(63)

mooseandbear is taking a short break

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mooseandbear

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mooseandbear

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Shop policies

Last updated on March 16, 2011
Welcome to my store. I want to make smiley crafts that bring a smile to your face. On top of that, I really want to offer a high standard of customer service, so if you have any questions, please let me know. I usually reply to messages within 24 hours.

If I am on vacation, I will leave a message in my store to make this clear. Orders can be taken whilst I'm on vacation, but orders will not be mailed during this time.

Accepted payment methods

Returns and exchanges
I am unfortunately not able to offer returns on goods unless they have been damaged in transit. All my goods are mailed in bubble mailers with additional bubble wrap on my badges to protect them. If something has been damaged in transit, please contact me, and I will provide a replacement/refund once I have received the damaged item back.
Payment
Payment must be received within 3 days on purchasing. Packages will not be mailed until payment has cleared (this can take up to 5 days using the Paypal e-checks.

Cancellation of orders will only take place in extreme circumstances.
Shipping
I will mail your item to you within 2-3 days of placing an order. Should there be any problem with me doing so, I will contact you to inform you of this.

My packages are sent in bubble-mailers. Occasionally, these are pre-used ones in order to "reduce reuse recyle", but will always be securely packaged and labelled in order to have no effect on the purchase.

I am based in the UK and use Royal Mail First Class for within the UK. International shipping takes approximately one week to Europe and US, and slightly longer for the rest of the world. However, your package may occasionally be held in customs for up to one month. If your package has not arrived, please let me know.

Customs are the responsibility of the buyer. I will always state the package contents and value on the customs form.
Additional policies and FAQs
I am interested in discussing custom orders, wholesale orders, and consignment on an individual basis. I am a very friendly person, so if you do have questions or require further information, just send me a convo!