Announcement Welcome to Adventures with Moosling! You can keep up on the doll-making action and find upload times at my facebook page www.facebook.com/moosling - I am currently having uploads only once every month or so.
Welcome to Adventures with Moosling! You can keep up on the doll-making action and find upload times at my facebook page www.facebook.com/moosling - I am currently having uploads only once every month or so.
Accepted payment methods
- Money Order
- Other Method
I'm happy to set up a payment plan for dolls, just get in touch with me to arrange the details.
Canadian or Australian buyers, select Other and convo me if you want to arrange a direct transfer to bank account instead.
I will send you a confirmation email after your order has been shipped.
Ready-to-go dolls will ship within 1-2 business days of receiving payment. I ship using Canada Post Expedited Parcel within Canada (which includes tracking and insurance).
Outside of Canada, I use Small Packet Air to the US and Internationally for 12" dolls or smaller (only insurance, no tracking). When shipping 15" dolls or packages with more than one doll, I use Expedited to the US (which includes tracking and insurance). If you'd like item tracking for an International delivery, just let me know and I'll let you know how much extra it will be.
If you need an item to arrive sooner, I can offer express shipping options. Please contact me for details prior to making a purchase.
Photography prints will ship within 1-2 business days of receiving payment if they are in stock - I try to note in the photo description if this is the case. If I don't currently have them in stock they will be shipped within 2-5 business days (once I get them printed at the lab). My prints are sealed inside a cello package to protect against moisture damage and then put into a rigid cardboard envelope. To ship outside of Canada, I use Canada Post Air Mail. My packages take between 6 and 12 days to arrive in the US, though they sometimes can take longer. There is no tracking number on packages unless you request and pay for expedited or express shipping.
Refunds and Exchanges
I take great pride in my work and I hope that you love the things you buy from me. However, if you are unhappy with your purchase for any reason simply notify me by email, send the piece back in good/unused condition within 14 days, and I will refund your purchase price.
Your doll and her clothes have their seams reinforced at the most important places. But threads can break, so if your doll ever needs a stitch or repair, please contact me and I will be happy to doctor her up! I'm also able to re-hair a doll that has been loved to pieces.
Custom deposits are non-refundable.
Additional policies and FAQs
At the moment (March 2012) I'm finishing off my current customs list. I'm planning to start offering more custom spots again in early April. They'll either be listed on my Etsy page, or through my facebook page (www.facebook.com/moosling).
I generally take a small deposit ($10 for one doll, $15 for a 15"/multiple dolls), and then I will give a quote for total cost and make the doll according to your requests. The remaining payment is due once you've seen photos of the finished doll and are happy with them (at that point it's still easy to change eye colour or outfit if necessary).
MY HOME IS SMOKE-FREE AND PET-FREE.