PicaPicaAtelier

Pica Pica. Hair accessories, jewellery and more.

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Andre Anselmi

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Andre Anselmi

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Shipping 10 Customer service 18

Shop policies

Last updated on January 27, 2021
Thank you for visiting my shop and taking a look at the jewelry I make from semi-precious stones, high-quality beads and sterling silver chains and components. I am also experimenting with felting techniques and incorporating them in my designs.
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
I cannot accept the return of earrings for reasons of hygiene. If you are not entirely satisfied with any purchase, please contact me to see if I can remedy a solution. All returns and refunds are decided on an individual basis. In all cases the cost of return postage and packaging is the responsibility of the customer.

If the item is damaged during delivery please photograph the item and packaging as the post office may need proof of the condition it was delivered.
Payment
I accept Paypal payments. You do not need a PayPal account, just follow the instructions and enter your credit/debit card details and the transaction will be processed through PayPal. At no stage do I see your personal banking/card details and they remain secure at all stages of the transaction.

To avoid any delay in receiving your items, please check that both your Paypal and Etsy address are the same.

Please pay at the time of ordering. Items will be held for 3 days, after which if payment is not received, I will take it that you no longer wish to buy and the item will be re listed.
Shipping
All my jewellery comes ready for gift giving and is securely packaged to arrive in perfect condition. If on receiving it there are any problems at all, I am here to do my very best to try to rectify the problem, so please do contact me if you are not absolutely satisfied with any aspect of your purchase.

I usually post orders between within second working day following clearance of the total payment amount. All items are posted by registered mail. Expected delivery time for Spain and Europe is usually from 1 to 2 weeks. For USA or Non-European union delivery time is from 2 to 6 weeks. Please bear in mind that occasionally packages may be delayed at Customs and allow for this when ordering for a special occasion.

Customs Duty:

I ship from UK. If you live outside the UK you may be liable for Customs Duty on receiving your purchase. This is a legal requirement and it is the buyer's responsibility to pay any amount owing.

Packaging:

Everything is beautifully packaged in a box or a lovely bag, and shipped in a sturdy bubble lined envelope to ensure it arrives in perfect condition.
Additional policies and FAQs
If there is anything else you wish to know, please contact me and I will do my very best to help you.

On receiving your purchase, it would be helpful to me if you could let me know through the Etsy conversation that your item has been delivered safely and any thoughts you might have. Thank you.