MoroshkaByVingil
Hanoi, Vietnam
Shop policies
Last updated on
November 14, 2017
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Our main Moroshka goal that you feel stylish, outstanding and comfortably in any weather wearing our warm & soft MOROSHKA by VINGIL giant yarn cardigans, sweaters and accessories.
The World`s pioneers we began to create wearable unique designers clothes of extreme and large knitting from pure wool and we work for you with love for more than 6 years. Our knitted worm and cozy outwear and accessories pass strict quality control before sending and we working hard so you get an exceptional quality items. We are proud of our craftsmanship masters that are working for you!
All Moroshka models without exception our own design.
Bewear of fake!
The World`s pioneers we began to create wearable unique designers clothes of extreme and large knitting from pure wool and we work for you with love for more than 6 years. Our knitted worm and cozy outwear and accessories pass strict quality control before sending and we working hard so you get an exceptional quality items. We are proud of our craftsmanship masters that are working for you!
All Moroshka models without exception our own design.
Bewear of fake!
Accepted payment methods
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
We accept cancellations and returns.
Order cancellation possible within 24 hours after purchase.
Returns are possible within 3 days after receipt for standard orders only.
All custom orders even they were ordered as standard one with subsequent changes made after are not refundable.
Conditions of return:
Buyers are responsible for all shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. It is necessary to make back shipping with trace & tracking. If total time from payment till back receipt exceeds 60 days buyer is charged additionally for 6% for PayPal funds transfer.
Please contact us if you have any problems with your order.
What to do if parcel is damaged?
As all of our mailings sended valued they are delivered to addressee personaly. At the time of shipment delivery, the recipient’s obligation is to evaluate shipments outer packaging.
You have to notice that parcel`s outer packaging is damaged. By the international Post rules in case of delivery with damages you should declare damages to the courier/postman and not to sign the acceptance documents on default and inform courier that you want to check the content of the shipment. Carry out shipment content evaluation along with courier/postman.
If the content of shipment:
• Is not damaged. Your can sign acceptance documents confirming that the content of the parcel has been delivered without damages.
• Is damaged, and then ask courier to compile the act of damage. In this case you can take or refuse to take this parcel. In case you refuse to take the parcel, courier will make a note on documents about the reasons of refusal and the parcel will be sent back to the sender. If you want to submit complaint about parcel content damages, we encourage you to contact with sender, afterwards sender will be able to submit application to local Mail service.
Please note that if you will sign acceptance documents in spite of outer damages and afterwards the enclosure will be damaged nevertheless both the addressee and the sender lose any rights to get any of refund from Post Service. And in this case if you decide after to send it back we won`t be able to make a shipment refund. It will be on your own expenditures.
For exact rules and documents please contact your local Post Office.
Order cancellation possible within 24 hours after purchase.
Returns are possible within 3 days after receipt for standard orders only.
All custom orders even they were ordered as standard one with subsequent changes made after are not refundable.
Conditions of return:
Buyers are responsible for all shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. It is necessary to make back shipping with trace & tracking. If total time from payment till back receipt exceeds 60 days buyer is charged additionally for 6% for PayPal funds transfer.
Please contact us if you have any problems with your order.
What to do if parcel is damaged?
As all of our mailings sended valued they are delivered to addressee personaly. At the time of shipment delivery, the recipient’s obligation is to evaluate shipments outer packaging.
You have to notice that parcel`s outer packaging is damaged. By the international Post rules in case of delivery with damages you should declare damages to the courier/postman and not to sign the acceptance documents on default and inform courier that you want to check the content of the shipment. Carry out shipment content evaluation along with courier/postman.
If the content of shipment:
• Is not damaged. Your can sign acceptance documents confirming that the content of the parcel has been delivered without damages.
• Is damaged, and then ask courier to compile the act of damage. In this case you can take or refuse to take this parcel. In case you refuse to take the parcel, courier will make a note on documents about the reasons of refusal and the parcel will be sent back to the sender. If you want to submit complaint about parcel content damages, we encourage you to contact with sender, afterwards sender will be able to submit application to local Mail service.
Please note that if you will sign acceptance documents in spite of outer damages and afterwards the enclosure will be damaged nevertheless both the addressee and the sender lose any rights to get any of refund from Post Service. And in this case if you decide after to send it back we won`t be able to make a shipment refund. It will be on your own expenditures.
For exact rules and documents please contact your local Post Office.
Payment
We accept payments through PayPal.
For the Russian customers may be acceptable direct money transfer to Sberbank or Alfa-bank bank accounts. Please apply additionaly.
For the Russian customers may be acceptable direct money transfer to Sberbank or Alfa-bank bank accounts. Please apply additionaly.
Shipping
Standart European shipping takes approximately 2 weeks. Belgium, Japan, US & Canada takes 3 weeks. Delivery time can vary depending much on customs clearance.
All standart shipping is performed by 1st class Russian Mailing Service. Tracking number provided.
If you need shipping in time less then 2 weeks we perform it by Russian Express Delivery Services (EMS). To get rates please connect us.
Pay attention that your`s country customs fees for import is your`s only duty.
All standart shipping is performed by 1st class Russian Mailing Service. Tracking number provided.
If you need shipping in time less then 2 weeks we perform it by Russian Express Delivery Services (EMS). To get rates please connect us.
Pay attention that your`s country customs fees for import is your`s only duty.
Additional policies and FAQs
If you want to break apart your Payment for some reason please apply for details.
All our sizes correlate to EN 13402 (part 3) standard
Girth measurements given in centimetres for medium heights
________________FEMALE
_______Bust_____Waist______Hip
XS___74-82_____58-66_____82-90
S_____82-90_____66-74_____90-98
M____90-98_____74-82_____98-10
L_____98-107____82-91____106-115
XL___107-119___91-103____115-125
XXL__119-131__103-115___125-135
_____________MALE
________Chest____Waist
XS_____78-86_____66-74
S______86-94_____74-82
M_____94-102____82-90
L_____102-110____90-98
XL____110-118___98-106
XXL__118-129___106-117
___HEADWEAR
__Head Girth (cm)*
S____55-56
M____57-58
L ____59-60
* if your head measurements are out of provided range please choose in order the closesed one and write in comment your actual girth
All our sizes correlate to EN 13402 (part 3) standard
Girth measurements given in centimetres for medium heights
________________FEMALE
_______Bust_____Waist______Hip
XS___74-82_____58-66_____82-90
S_____82-90_____66-74_____90-98
M____90-98_____74-82_____98-10
L_____98-107____82-91____106-115
XL___107-119___91-103____115-125
XXL__119-131__103-115___125-135
_____________MALE
________Chest____Waist
XS_____78-86_____66-74
S______86-94_____74-82
M_____94-102____82-90
L_____102-110____90-98
XL____110-118___98-106
XXL__118-129___106-117
___HEADWEAR
__Head Girth (cm)*
S____55-56
M____57-58
L ____59-60
* if your head measurements are out of provided range please choose in order the closesed one and write in comment your actual girth