MortinfamiART

Florence, Italy | 1791 Sales

MortinfamiART

Florence, Italy 1791 Sales On Etsy since 2015

5 out of 5 stars (343)

MortinfamiART is taking a short break

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Note from shop owner Hi Everyone! The shop will stay close for a bit. If you want to follow me on my social medias, you can fine me as MortinfamiART in each one! Here's my links:

https://www.instagram.com/mortinfamiart
http://mortinfamiart.tumblr.com/
https://twitter.com/MortinfamiART
https://www.facebook.com/mortinfamiart

Note from shop owner

Last updated on Jan 6, 2019

Hi Everyone! The shop will stay close for a bit. If you want to follow me on my social medias, you can fine me as MortinfamiART in each one! Here's my links:

https://www.instagram.com/mortinfamiart
http://mortinfamiart.tumblr.com/
https://twitter.com/MortinfamiART
https://www.facebook.com/mortinfamiart

Martina Batelli

Contact shop owner

Martina Batelli

Reviews

Average item review
5 out of 5 stars
(343)
See reviews that mention:
quality 50 shipping 39 customer service 11
View all 343 reviews

Shop policies

Last updated on December 4, 2018

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
⚠️⚠️⚠️CHRISTMAS SHIPPINGS!! PLEASE NOTE!! ⚠️⚠️⚠️
I can no longer guarantee Christmas delivery on international shippings ordered after 25th Nov.
INTERNATIONAL SHIPPINGS MADE AFTER NOVEMBER 25TH COULD NOT ARRIVE IN TIME FOR CHRISTMAS.
⚠️ I Won't give any refund for orders that won't arrive in time for christmas if made after november 25th. ⚠️

● I'm not responsible to provide refund if you damage, lose or destroy items ordered from my shop by your own fault.
My traditional works are, unless otherwise noted, unique and hand made pieces of art.
That means they are fragile and imperfect, and may slightly differ from the photos.
● Minimal size or shape differences are to be expected, however, if they are big enough to be noted, it will be said in the description.

● For keycharms, pins, prints and stands, In order to meet my costumers needs, I'll happily go for a re-send of the product if possible (for example, I can't re-send you a keycharm if I'm out of stock), or for a refund.
Still, the refund option will automatically triggers after the second package I send of the same order (for example: you don't receive the package/you receive the item damaged from the shipping, I'm going to happily send you another one. If the second one doesn't arrive or arrives damaged, I'm going to refund you directly) but WITHOUT THE SHIPPING COSTS. I'll only refund you with the object's costs.

For handmade products, I'm not going to send you another one, I'll justo go for a refund that unfortunately can't be of the full price of the object: seen that all those pieces are handmade and costs me a lot of time, if you receive the package damaged or you don't receive them (for those I'll give you a tangible proof of the shipping of your package, just to make you sure the package left Italy), I'll be able to refund you just 1/3 OF THE PRICE of the product, + shipping costs.

I hope you'll understand!
Shipping
⚠️⚠️⚠️CHRISTMAS SHIPPINGS!! PLEASE NOTE!! ⚠️⚠️⚠️
I can no longer guarantee Christmas delivery on international shippings ordered after 25th Nov.
INTERNATIONAL SHIPPINGS MADE AFTER NOVEMBER 25TH COULD NOT ARRIVE IN TIME FOR CHRISTMAS.
⚠️ I Won't give any refund for orders that won't arrive in time for christmas if made after november 25th. ⚠️

● Standard shipping (no tracking) is provided by "Poste Italiane".
Timing will be arount 5-10 business days for EUROPE, 15-20 business days for OUTSIDE EUROPE (but please note, international shipping could take even a little more)

● For every keycharm purchased after the first one, it will be automatically added 0.30€ to your shipping price due to the increasing of the package weight, and of course of the price of the package!

● It's possibile, if you want, to ship your order with a COURIER (UPS and others). This option is WAY MORE EXPENSIVE than a regular shipping by AirMail but should be more safe (traking number and possibly assured package): the choice is yours.
The prices vary greatly based on destination, weight of the order, and size of the envelope, so it's hard for me to set a specific price. If you want this option, complete your order with the regular shipping and contact me to get an estimate of the cost.
These are the rough price bands:
USA: 35-45€
Europe: 25-35€
Italy: 10-30€
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- I Always do my best to adjust the colors in my photos to match the original artworks, but please be aware that colors vary from monitor to monitor.

- Purchase does not include reproduction rights and my work cannot be copied or used without my written permission. You have no rights on the subject of the products you buy.

________________________________________________________

- I'm not responsible for your country's customs! Because most of my items are just little things and shipped in normal letters or padded envelopes, I don't usually write any content info / worth.
If you need me to do that, let me know.
- Be sure to add your correct address to your ETSY profile before purchase..
-The time between shipping and delivery may vary strongly based on country and size of the order.
- If the package won't arrive in the previously told time, I'll ship another package to you, asking you to check the address. BUT if also the second package doesn't arrive, I'll directly go with a refund, but WITHOUT refunding you the shipping costs. Just the objects costs.

• • • •

DISCLAIMER: If you have troubles with your order, for example it get lost in the mail or it arrives damaged I'm more than happy to help you with the shipping of another package, or a full refund.
But for me to help you, you need to contact me within 60 days (2 months) after the purchase
The longest shipping I provide takes 20 days, so in 2 months there is plenty of time for you to notice that your package isn't arrived, and contact me.
If you contact me after 2 months, I'm no longer going to give you any refund.
- Vedi meno
Additional policies and FAQs
●The guarantee I can provide is that my items are handmade with love!
My artworks are delicate, hand-made pieces of art and are meant to be handled as such.
I expect them to be handled with care or else they might not keep well for long.
Watercolor paintings may smudge if subject to liquids.