mossNstone

mossNstone

Woodland Hills, California On Etsy since 2015

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Buyers bought gifts from this shop and gave them 5-star reviews!

mossNstone

mossNstone

Woodland Hills, California | 2,025 Sales

Announcement    Hello! Everything you see is completely hand-smithed by me in fine metal & natural stones. These are truly artisan pieces completely handmade in the USA.

I run every aspect of my shop personally. Design, creation, communication, listing creation, & photography.

If you have any question at all, please send me an inquiry! Nearly every piece is customizable if you are looking to alter or add to an existing design. Occasionally I can respond to messages within 30 minutes or less. If you have an in depth question, it may take 24-48hrs for me to get back to you, feel free to follow up after that if you haven’t heard from me. I tend to write my messages late in the evening, because my hands are busy on my bench during the day⚡️🙌🏻.

Thank you so much for visiting!

You can Follow me on Instagram @mossNstoneShop

https://instagram.com/mossnstoneshop/

Announcement

Last updated on Jan 18, 2020

Hello! Everything you see is completely hand-smithed by me in fine metal & natural stones. These are truly artisan pieces completely handmade in the USA.

I run every aspect of my shop personally. Design, creation, communication, listing creation, & photography.

If you have any question at all, please send me an inquiry! Nearly every piece is customizable if you are looking to alter or add to an existing design. Occasionally I can respond to messages within 30 minutes or less. If you have an in depth question, it may take 24-48hrs for me to get back to you, feel free to follow up after that if you haven’t heard from me. I tend to write my messages late in the evening, because my hands are busy on my bench during the day⚡️🙌🏻.

Thank you so much for visiting!

You can Follow me on Instagram @mossNstoneShop

https://instagram.com/mossnstoneshop/

Items

 
Alycia Coffman

Contact shop owner

Alycia Coffman

Reviews

Average item review
5 out of 5 stars
(424)
See reviews that mention:
quality 41 shipping 38 customer service 95

About mossNstone

Sales 2,025
On Etsy since 2015

Earthy, organic, stone & metals.

Hello! Thank you for visiting my shop! I come from a family of jewelers, musicians, and artists of all kinds. I am a performer, metalsmith, and jewelry designer. I have a passion for creating, selecting high quality precious & semi precious gemstones, design, & customer communications.


I love simple, minimal & earthy, high quality pieces. I like to develop modern designs that showcase the natural beauty of the stone and metals.

I love custom orders. My buyers have inspired me to push my boundaries, and I've created some of the most beautiful pieces, when working on a custom request. If you have something unique you would like to design, please message me.

I source organic & untreated natural stones, fully conflict free & fair trade. I use recycled silver and 14k gold from a US based refiner and supplier.

Thank you for shopping on etsy!

Shop members

  • Alycia Grant

    Owner, Creator

Shop policies

Last updated on September 13, 2020

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Returns and exchange details
Made to order & customized items, are NOT returnable or refundable. PLEASE READ CAREFULLY: Most of the items in my shop are made to order. These items are made just for you! I use my time, and expensive materials to make the item to your personal specifications, (ring size, gold color, or diamond selection). The finished piece is not in stock, it is made just for you, which is special! For the most part, the used time and materials can not be recouped, or the material selections are not suitable to all customers. Your satisfaction is very very important to me. I try to be a forthcoming as possible via detailed photos, measurements and extra communication to be sure we are both on the same page, before the gold, expensive materials, and hard work are put into the piece for you! Please look over all dimensions, details, & PLEASE contact me if you have any questions at all!

"READY TO SHIP" items are returnable for a refund prior to sizing. You must notify me within 3 days of receiving item to receive an approval for a return. The unworn item must be shipped back to the return address provided within 7 says of receipt. Because rings can only be sized a limited number of times, and limited range, once this ring is sized for you, it is customized, and no longer eligible for a return. If you would like to review the item, I recommend ordering the current size, and I will gladly re-size for you after at no cost, other than return shipping.
After the item is received by the buyer and 3 days have passed, all sales are final and not eligible for returns. Item must be unworn and unaltered from original state to receive a refund. Buyer is responsible for return postage, and original shipping costs are not refundable.

Refunds will only be submitted once returned merchandise is received back from buyer in original condition.

If you have any questions at all, you can contact me via Etsy messages.
Payment
Visa, MasterCard, Amex, all major credit cards, PayPal, Apple Pay, bank payments, Etsy gift cards are all accepted.

Payment plans are available to items priced over $250. If you would like to set up a payment plan for a piece, please contact me directly to set up custom payments.


Cancellation policy
You may cancel your order within 2 days for a full refund. After 2 days your order is subject to a 20% material fee. After 7 days all sales are final.

Custom pieces may be subject to unique circumstances for cancelation and policies may differ. Please contact me if you need to discuss a cancellation, I am always here to do the best I can for you. But most pieces start incurring costs within 24 hr.

Reserving a stone / deposit policy

You may ask to put down a deposit to reserve a certain stone or diamond where the options are uniquely lettered or numbered. The deposit amount is subject to the discretion of the shop owner. In the case that you change your mind about moving forward with the piece, your deposit is refundable within 3 days, after 3 days only 50% of your deposit will be refunded in the case that you change your mind after 1 week, your deposit it is not refundable. Please know, this policy is on place because these stones or diamonds are completely one of a kind, and I am taking your selection off the market and potentially losing the opportunity to set this stone of another buyer while it is being reserved for you. This is a benefit I offer, if you know for sure you want to reserve a stone, but are not ready to pay the full cost upfront.

Your full deposit will be credited towards the cost of the piece. If you need longer than 4 weeks to pay 50% the remaining cost, only 50% of your deposit will be credited toward the cost. This is so I can move through my pieces on a timely manner, and not have lingering payments for long periods of time. Thank you for your understanding, and I am pleased to offer this as an option to my customers :)

Instagram promotion:
If you post a photo of your mossNstone jewelry and tag @mossnstoneshop on Instagram, contact me to receive 10% off your next purchase! *maximum discount savings $40 usd!
Shipping
FREE SHIPPING - DOMESTIC • •
All orders valued over $250, are shipped FOR FREE with USPS priority 1-3 day with signature required, and replacement insurance*. (I have found USPS to be incredibly reliable!). However, Shipping carrier upgrades are available at checkout, or can be requested at the time of purchase. Please note: PRODUCTION TIME is separate from SHIPPING SPEED. Your item will always take 2-3 weeks to make, and then ship at the speed, or carrier you select.

RUSHED PRODUCTION • •
Standard production for your handmade items is 2-3 weeks, (most commonly, items take 3 weeks exactly, and then 2-3 days to deliver. I recommend you plan for the maximum timeframe). If you have a special deadline, I do offer rushed service for a fee. You have the option to rush your order at checkout. You will not see a new delivery date on the checkout page- you must contact me, and I will rush your item manually after purchase if you add the rush. Please confirm your exact item, and special deadline with me before you purchase the upgrade, to be sure I can make your exact piece in the timeframe needed. Rush fees can vary depending on the urgency, complexity, & how many orders, or rush requests I have at one time. Standard rush ($75) will generally ship your made-to-order item in 5-10 days, instead of the standard 3 weeks allotted.

*Replacement insurance: if you’re item was to be lost in transit, I will take all action to file claims, and replace the piece for you at full value. This service is provided as a standard with all shipments. If you would like to upgrade to full value insurance, please notify me, and I will get you a quote. If the item was to be lost in transit, with full value insurance, you can make your own claim with the carrier and receive a cash refund. Please be sure to read the carriers policy for insured parcels. All shipping carriers are a separate business from mossNstone.

INTERNATIONAL ORDERS • •
INTERNATONAL BUYERS ARE RESPONSIBLE FOR ANY CUSTOMS FEES. CUSTOMS FEES ARE NOT RELATED TO MY SHOP OR RATES. PLEASE RESEARCH POSSIBLE IMPORT FEES BEFORE PURCHASING. I am not responsible for unexpected delays at customs.

INTERNATiONAL SHIPPING TIMES AND RATES
Orders valued over $150 are shipped USPS priority international, with replacement insurance*. International deliveries shipped with USPS can take up to 2 weeks to deliver, sometimes longer if there is an unexpected delay at checkout.

International orders valued less than $150 are shipped USPS first class international. First class I international deliveries can take 10-20 days to arrive after shipment. Shipping upgrades available in cart, or contact me for rates.

mossNstone or the shop owner, is not responsible for the business of USPS or any other carrier. Please review carrier policies and coverage, this is a separate business from mossNstone.

Should there be an issue of any kind, I will do everything I can to help, so please contact me if needed.

More information

Last updated on May 28, 2020
Frequently asked questions
Sizing details

Ring sizing is tricky. Please confirm your sizing with your local Jeweler. You should try on pieces in a similar size and thickness to your desired design. Ring size can not usually be estimated or guessed accurately. Ring sizes vary by a fraction of a millimeter. Specific tools are needed to determine your size.

Most pieces can be made in any ring size, and most can be re-sized after receipt (sizing fees apply). Please contact me if a re-size is needed. Occasionally some designs cannot be re-sized.

I'm confused! I see may ring images on one listing...

You are looking at the "customized" diamond ring.
I know it can seem a little confusing at first. This listing is designed for you to customize your own rustic diamond ring.

The “Customized” ring means you get to choose:
1. The exact diamond for your ring (each labeled by letter)
2. The gold color (Yellow, White, or Rose)
3. Ring size
4. Any other customization you might think of (finish, accent diamonds, etc…)

Once you place your order, the ring is made for you based on all your selections.

“Customized” listings showcase several example images of finished rings that were made for previous customers.

Please read individual listings for more detail, or convo me if you have any other questions!

Can you rush my order?

Yes! Normal production time varies from 1-4 weeks depending on my current queue of orders. All production estimates are listed under "shipping" for each item.

I am happy to accommodate a rushed order for a special deadline. I can sometimes rush an item as quickly as overnight or up to 1 week. The rush fee may vary depending on the exact item, how quickly the item is needed, the shipping destination, the length of my queue, and holidays will all affect my quote to rush. Please contact me directly if you need to rush your order.

What is a "rustic" diamond?

A rustic diamond, is a natural diamond that is heavily included. The look is a kind of smoky, very sparkly stone, touched with streaks of contrasting color. They come in all types of colors and qualities, from deep dense brown, to mostly clear with swirls or speckles of color. They are incredibly sparkly because of the natural hardness. They are wonderfully earthy, and exquisitely glamorous all at once. Each diamond is completely one of a kind. Rustic diamonds are usually available in a rose cut. A rose cut diamond has a flat back, and faceted on the front. The facets are made up of tiny triangular cuts which are designed to imitate the petals of a rose.

Do you accept returns?

Any "ready to ship" item can be returned. Please notify me 3 days after receipt, that you would like to return the item. Please contact me before returning anything for instructions. Once you have been given authorization for a return, all packages must be postmarked within 7 days. Shipping costs are not refundable.

Customized and "made to order" items are not returnable. please look over all photos, details, measurements, and please contact me if you have any questions at all prior to purchasing.

Your satisfaction is the most important thing to me, please contact me if you have any issues at all with your order.

Warranty

All mossNstone jewelry is made with care, inspected, and free from known defects. I offer a free 3 year limited warranty against any manufacturing defects. My warranty excludes coverage for inflicted damage, misuse, accidents, and theft. These repairs will be subject to repair fees.

Repairs done by a 3rd party without approval will void my warranty.

I do recommend that your fine jewellery be covered by a comprehensive, homeowners, renters, or personal property insurance policy. This will fully cover mysterious loss, or unintended accidents and theft. (This can be as low as $50/yr, depending. You can call your provider for a quote).

International buyers

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to purchase/ delivery.

Are your diamonds certified?

The rustic diamonds do not go through a certification process like “flawless” commercial diamonds. Diamond certification was developed so specialists could determine and notate “flaws” and color hues that aren’t visible to the naked eye, or lack there of. The highest value being the most clear and white. This certification is also used to verify the difference between diamonds that look similar, but one is valued at 10,000- and the other is valued at $100,000, and so the papers are required to verify these determinations.

The rustic diamonds are full of visible inclusions and color hues, which is what makes them so incredibly unique and beautiful! But there is no grading, or certification system in place to evaluate included diamonds.

Gift wrapping and packaging

All genuine diamond rings come in either a black leatherette or walnut wood ring box. All other jewelry is beautifully packaged in a jewelry gift box ready for gifting! Every order includes a mossNstone care card, for additional care information, as well as marked material (Solid 14k gold color, Sterling, or Gold filled). If your order contains diamonds, I include an info card with each diamond purchase, which specifies the measured carat weight, millimeter dimensions, aproxímate color, and tested hardness.

I do not include an invoice in the shipping package unless requested. Invoices are also available by email, or on your etsy profile receipt.

About ROSE GOLD pieces

I can make nearly any piece in 14k Rose Gold for you. Please note, if you choose rose gold, any of the solder joints will be joined using 14k yellow gold solder. Solder is the gold used to join the metals. This is because 14k 'rose' gold solder, is actually incredibly toxic, and contains known carcinogens. I opt to use, and provide, completely nontoxic products, for my own exposure, but equally important, for my customers. The plain 14k rose gold material on the rest of the ring is fine. The joints are where the band connects to the back of the setting, or other connection spots, depending on the piece. This is usually never noticed, but is the case for all rose gold pieces.