MountainShadow

Mountain Shadow Designs Artisan Handmade Jewelry

Boulder, Colorado · 46 Sales

MountainShadow

Mountain Shadow Designs Artisan Handmade Jewelry

Boulder, Colorado 46 Sales On Etsy since 2008

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(24)

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MountainShadow

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MountainShadow

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Shop policies

Last updated on March 30, 2012
Welcome to my Etsy! Please read my store policies below and if you have any questions, please contact me.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I accept Paypal and Etsy direct checkout.
Payment must be received in 3 days of purchase date unless other arrangements are made.
Shipping
••Shipping to U.S. Addresses••
$2.00 for the first item and .25 for each additional item. Orders over $15.00 include FREE Insurance! Shipping costs vary on Reserve (Custom) Listings according to weight. I can give you a shipping quote at the time you place your order for a reserve listing. All items are mailed by U.S. First Class Service with Delivery Confirmation. Insurance is available for an extra $1.30 on orders less than $15, please contact me if you would like to add insurance to your purchase. Orders over 13 ounces will get an automatic upgrade to Priority Mail. Orders under 13 oz can be upgraded to Priority Mail for an extra charge. Please contact me by convo to request a shipping upgrade.

••Canadian Shipping••
$2.60 and .25 for each additional item and all order include FREE Insurance!

••Shipping to International Addresses••
$3.50 for the first item and .25 for each additional item. Shipping costs vary on Reserve Listing according to weight. I can give you a shipping quote at the time you place your order for a reserve listing. All items are mailed by U.S. Mail First Class service and Insurance is included on International orders.

Orders are mailed anywhere from 1-4 business days from your date of purchase/payment depending on the volume of sales that I am processing. If you are in a hurry for your order, please send me a convo and I will expedite your order. In an effort to save a few trees, I do not include an invoice in your order. If an invoice is needed please print a copy from your purchases area of Etsy.

At this time, I am not able to combine separate transactions with multiple payments into one mailer.

Purchases are mailed in a brand new bubble mailer, please recycle or reuse these mailers if you can. Also, the little bags that your beads will arrrive in are 100% recyclable.
Refunds and Exchanges
I offer a 100% satisfaction guarantee. I accept returns within 30 days of your purchase date. If you are unhappy for any reason or have a problem with your order, please let me know before leaving feedback. I am more than happy to return or exchange an item. Please contact me right away with any problems with your order.
Additional policies and FAQs
---FEEDBACK---
I leave feedback every couple of weeks. It's a chore kind of like doing laundry.. not fun but after it's all finished it feels so good! There are some days when I have 80-100 transactions so as you can imagine, it's very difficult for me to keep up with feedback. Etsy has provided us with a bulk feedback tool but we still can't leave large amounts of feedback easily. I do not "hold feedback hostage", there is no way that I easily tell whether or not I have rec'd feedback from someone. If after a few weeks have passed and I haven't left you feedback, please let me know, I'm happy to look into it. I also believe that just about all issues can be resolved through communication. So, if you have a problem with your order, please contact me first before leaving a neutral or negative feedback comment. I offer a 100% satisfaction guarantee, so if I'm made some kind of mistake on your order, I'll happily correct it.

If you would prefer that I do not leave you feedback on your purchase (for privacy reasons), please contact me. I am more than happy to honor your request.

---PHOTOS IN LISTINGS---
Note that monitors vary. I make every attempt to capture the item photographed as it really looks. But item may look different on your monitor.

---SPECIAL REQUESTS AND RESERVE LISTINGS---
Please contact me by e-mail or convo if you have any special requests or if you would like a reserve listing. If you have any other special requests (expedited shipping, priority mail...), please contact me by e-mail. If you are planning on buying a large number of items from me, please contact me for a reserve listing. I can make you a reserve (custom) listing with a reduced shipping charge.

---SATURDAY NIGHT SPECIALS---
I try to run a Saturday Night Special each Saturday evening. Reserve listings are not valid for the discount offered during the SNS due to the time it takes me to customize an order for you. I'll post the special each Saturday by 6pm.