spuncotton

All sales are final with the following exceptions:

If your item is lost in the mail* the purchase price and shipping will be refunded or a replacement/credit offered. *Lost in the mail = delivery confirmation tracking says your parcel was not/is not delivered and it has been a month.


Delivery confirmation from the USPS may be used to confirm arrival of your item.
I recommend you follow your parcel on www.usps.com with your tracking number provided in your Etsy purchase info. If your item shows that it was delivered and you didn't get it, check with your housemates & neighbors. If you still can not locate it, ask your mail carrier. It's possible it was misplaced or scanned as delivered before the carrier left to deliver it.

In the case of damage, the item must be returned. In some cases we can replace the item, in some cases we cannot (such as original drawings). If we can't replace it, you will get a store credit.

In the rare, never before example, of a dissatisfied customer, I'll refund the purchase price when the item is returned. Buyer is responsible for return shipping costs. I want you to be happy with your ornament.

PAYMENT:
My shop uses paypal and direct check out.

COUPON CODES: these must be used during check out to obtain the discount. If you need help please ask.

Completed purchases are not eligible for coupon codes.

COMBINED POSTAGE : should you make several individual purchases in the same day, shop owner may combine shipping depending on if your parcel has been prepared for mailing.

Combined shipping may not be available on separate orders or large items. I refund overcharges for shipping and combined shipping that exceed $2. Most items have shipping costs based on one item alone, or adding additional items. When items are purchased separately, the added item cost will still be considered to be part of the shipping.

All orders include tracking. This acts as proof of mailing. Provide a secure and current address for delivery.

In a nutshell:
We ship via USPS FIRST CLASS WHERE AVAILABLE BY WEIGHT and package size.IF YOU NEED IT FASTER, SERVICES CAN BE UPGRADED TO PRIORITY MAIL FOR AN ADDITIONAL FEE. Shipping to business addresses may require additional postage for signature confirmation.

We ship to the ETSY account address.

See shop policy info for additional details.

Spun cotton and needle felted pieces are not suitable for small children and are meant as collectible art rather than as play things.Keep away from pets as well. Some items include crushed glass glitter. This can be harmful to people,pets,and furniture, keep this in mind when purchasing.