MrJackandElla

Personalized Gifts

Reading, Pennsylvania · 665 Sales

MrJackandElla

Personalized Gifts

Reading, Pennsylvania 665 Sales On Etsy since 2016

5 out of 5 stars
(53)

Announcement   Welcome to Mr Jack and Ella!

We specialize in personalized gifts for your favorite littles! There may even be some fun things for Mom and Dad too. Please send us a conversation if you are interested in a custom listing!

Be sure to visit our other shops:

Personalized Vinyl Decor and Gifts: https://www.etsy.com/shop/PBCreativeDesigns
Personalized Party Supplies: https://www.etsy.com/shop/PinkPoppyPartyShoppe
Personalized Wedding Supplies: https://www.etsy.com/shop/PinkPoppyWeddings

Announcement

Last updated on Mar 2, 2018

Welcome to Mr Jack and Ella!

We specialize in personalized gifts for your favorite littles! There may even be some fun things for Mom and Dad too. Please send us a conversation if you are interested in a custom listing!

Be sure to visit our other shops:

Personalized Vinyl Decor and Gifts: https://www.etsy.com/shop/PBCreativeDesigns
Personalized Party Supplies: https://www.etsy.com/shop/PinkPoppyPartyShoppe
Personalized Wedding Supplies: https://www.etsy.com/shop/PinkPoppyWeddings

Mr Jack and Ella

Contact shop owner

Mr Jack and Ella

View all 169 items

Reviews

Average item review
5 out of 5 stars
(53)
Jenn Salo

Jenn Salo on May 3, 2018

4 out of 5 stars

Great to work with. Color could have been a little brighter but overall great!!

View all 53 reviews

Updates

mortar_board You asked and we delivered. Class of 2017 cake toppers are now for sale.
We have everyone covered with You'll Go, She'll Go, and He'll Go sayings.
Congratulations to the class of 2017!! mortar_boardmortar_boardmortar_board

Shop policies

Last updated on November 27, 2017
Orders for Christmas need to be placed by 11/17. Any orders received after this date are not guaranteed for Christmas delivery.

Welcome to Mr Jack and Ella!

Our goal is for this transaction to be the most smooth and simple purchase you have ever made. But sometimes things go wrong, or you need us to ship your purchase to NYC instead of Walla Walla, or the mailman bends the stay-flat envelope marked "DO NOT BEND" over his knee and shoves it into your mailbox.

Convo us, please. We will try and make everything better.

Be sure to visit our other shops:

Personalized Vinyl Decor and Gifts: https://www.etsy.com/shop/PBCreativeDesigns
Personalized Party Supplies: https://www.etsy.com/shop/PinkPoppyPartyShoppe
Personalized Wedding Supplies: https://www.etsy.com/shop/PinkPoppyWeddings

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 1 hour of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
We can’t be responsible for a change of mind, but if a printing mistake is made on our end, we will replace the item free of charge. All custom/personalized items are non-refundable.

Please note that we do our best to represent colors in all of our product photos and proofs, but due to browser and monitor settings, colors may vary from your computer screen to the print item(s).

Requests for returns must be made within 5 calendar days of receiving an item. A return authorization number must be issued in order to return the item in new condition. Once received, in new, unused condition, we will issue a refund for the item – shipping charges are non-refundable. Buyers are responsible for all return shipping fees and for your protection, we recommend you obtain a tracking number for the package.

Returns are at our discretion.

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DAMAGED ITEMS
Once orders are placed in the mail it becomes the responsibility of the USPS/FedEx/UPS. If the shipping carrier damages or loses the package, Pink Poppy Party Shoppe is not liable for the loss. Pink Poppy Party Shoppe does not offer refunds on such items.

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CANCELLATION POLICY
If we have not started on your order, there would be no charge and we will refund your entire purchase in full. If we have started the proof process, there is a charge of $20. If we have received your final proof approval, you will be responsible for the entire order cost.

Pink Poppy Party Shoppe reserves the right to cancel an order at any time. If an order has been placed and the customer does not respond within 2 weeks to the proof conversations, the order will automatically be cancelled (minus the $20 proof charge). We make every attempt to contact the customer during this period including contacting buyers via email.

It is the customer's responsibility to measure their items accurately before placing an order for products. If you plan to order a large amount of an item, we recommend ordering a single one first so you can see the item in person if you have doubts about color or size. We are happy to answer any questions before you place your order and will help you find the right size product for your needs.
Payment
All orders must be paid in full before your package will ship. Processing time begins once payment has cleared.

New to ETSY? Here's a great guide to help you with your first purchase:
http://www.etsy.com/help/article/339
Shipping
Orders for Christmas need to be placed by 11/17. Any orders received after this date are not guaranteed for Christmas delivery.

Please review the “Processing Time” information listed in every listing to get an estimate on how long it will be before your items ship.

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PERSONALIZED PRODUCTS

For all personalized items, a digital proof will be sent via ETSY conversation within 24 business hours (not including weekends or holidays). We will not move forward with production until we have your proof approval. Please keep an eye out for this communication, as approval delays will delay shipment of your products.

Personalized items ship within 14 business days once payment and proof approval is received.

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READY TO SHIP PRODUCTS

All ready to ship items are typically shipped within 1-2 business days (excluding weekends and holidays) after you’ve placed your order. Orders placed between Friday afternoon and Sunday evening will ship Monday or Tuesday.

Please note we do not guarantee the 1-2 day processing time (unless you’ve spoken to us) and depending on our current order volume, shipping may take several days to occur.

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EVENT DATES AND DEADLINES

It is your responsibility to notify us if you need your items by a certain date. We do not accept responsibility for items that arrive after your event date if you have not notified us of your deadline. Shipping upgrades may be needed to meet your event date.

Pink Poppy Party Shoppe does not guarantee the arrival date of any order unless you have spoken to us first via ETSY conversation and we have responded that the date is possible.

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WRONG DELIVERY ADDRESS

We will not be held responsible for orders being delivered to "wrong" or "old addresses" a customer has on file. All shipping labels are generated directly from ETSY and at no time will we alter addresses unless specifically requested by the customer. Should your order be returned to the studio as an "Undeliverable As Addressed", you will be required to pay another shipping fee. Orders shipped to incorrect addresses, as provided by the buyer, WILL NOT be reprinted and/or reshipped at the expense of Pink Poppy Party Shoppe.

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SHIPPING METHODS
We use USPS/UPS/FedEx for shipping. We will carefully package your item(s) for shipment. Pink Poppy Party Shoppe's responsibility ends upon delivery of product to the carrier. In case of damage to your shipment, contact your carrier immediately in writing outlining loss and/or damage.

The shipping charge includes the price of shipping, delivery confirmation (for domestic purchases), and packaging.

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TRANSIT TIMES (USA)

First Class Mail: 2-5 Business Days (plus processing time)
Priority Mail: 2-3 Business Days (plus processing time)
Express: 2 Business Days (plus processing time)

Estimated delivery times are generally very accurate, but we do not take responsibility for any delays caused by the USPS/FedEx/UPS. Please add a few extra days for delivery around holidays.

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TRANSIT TIMES (INTERNATIONAL)

International shipping can take 2-4 weeks (and in some cases longer) for delivery. Please keep this in mind when placing your order to ensure there is enough time for delivery. If you're not sure, please contact me and I will help you determine how much time is typically needed for your location. Please note however, that as the Customs process can be very inconsistent, we do not guarantee any delivery dates for international packages. All delivery times are a general estimate.

Any additional tariffs, VATs, import fees, or similar, are the buyer's responsibility, upon the item's delivery.

For international buyers, please be advised once I mailed out the package, it is out of my control. I cannot be responsible for mail lost by the carrier or from a hold by customs. However, I will try my best to work with you to avoid this type of problem. Thank you so much for your understanding.

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Please note that we do not guarantee arrival dates for any packages (regardless of the shipping method chosen at checkout) unless you have spoken to us directly and gotten confirmation of your specific delivery date. We do not accept returns for items that arrive after the date you need them if you haven't spoken with us first.

Because of the above policies, it is the customer's responsibility to check with us before ordering if you need your order by a specific date.
Additional policies and FAQs
CUSTOM DESIGN POLICY
All products created for customers are the design and intellectual property of Mr Jack and Ella. In purchasing a “custom design product” or paying the Mr Jack and Ella”custom design fee”, the customer understands that these items will become Mr Jack and Ella copywritten items and may be sold as future Mr Jack and Ella products or used in Mr Jack and Ella advertising. All custom design fees are non-refundable.

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PROOF POLICY
We strive to ensure customers are 100% happy with their orders before moving into production. However, all design orders are limited to two proofs. Should a customer need additional proofs beyond the first two, a $20 fee will be charged.

Mr Jack and Ella is not responsible for spelling or grammatical errors that are printed. We strive to catch these mistakes, but customers are responsible for checking and correcting their orders before giving the proof approval.

All proofs are sent within 24 business hours (not including weekends or holidays) via ETSY conversation. During busier times (holidays, wedding season, etc.) proofs may take longer to be created and sent.

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PRINTABLE DESIGN POLICY
Once a printable design proof has been approved and delivered to the customer via email, downloadable link via ETSY conversation, or any other method decided on, no additional editing or customization by Mr Jack and Ella will occur. For any additional customization once the final product has been delivered, the customer will need to repurchase the item at the purchase price.

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WHOLESALE
Interested in carrying our products? Send us an email for more information - hello [!at] mrjackandella.com