Please read the policy below to understand how I collect and use your data to process your Etsy order.



Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example family names for personalised calendars).



Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.



Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Royal Mail: I use Royal Mail online to process my shipping labels. Your details are deleted once your order is shipped.



Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.



Mailing List

If you choose to sign up for my mailing list, thank you! I use Mailchimp to hold your name, email address and what you are interested in e.g. shop news or illustration work. I will very occasionally send you an email about my shop products or a sale. I never add customers automatically to my mailing list and you are free to leave the list at any time. Your details will be deleted.



Your Rights to Access Your Data

If you reside in certain territories, including the EU, you have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Please contact me if you have any queries regarding your personal data at hello@francescaiannaccone.com