Celebrating Kids Being Kids

Townsville, Australia | 147 Sales


Celebrating Kids Being Kids

Townsville, Australia 147 Sales On Etsy since 2009

0 out of 5 stars

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MTandW is taking a short break


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Shop policies

Last updated on February 3, 2011
Hello! Hello!!

Thanks for taking an interest in Monkeytail & Wellington. You can find out even more about us, our store and our ponderings on our Blog | You'll find all the usual links her for the various ways you can get in touch (our shop, twitter, facebook etc etc)

Email/convo/courier pigeon me anytime with any questions or ponderings of your own you may have :)

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
We'd hate to think that for any reason you would be unhappy with your purchase, so for that reason we will happily accept returns for exchange or refund within 14 days of receipt if you are for any reason unhappy with your purchase. All postage costs will be worn by the customer and credits/refunds will not be issued until items have been safely returned. Just convo us with any questions :)
For all international orders (that's outside of Australia) we accept payment via PayPal only! Did you know - you don't even need a Paypal account anymore to pay with your credit card? Very handy :)

All prices are in AUD, Etsy will kindly help you out with currency conversions.

For all Aussie customers - we accept bank deposit too, please convo me for details.
All items within our Etsy store are handmade to order - therefore all purchases usually ship within 5-7 days of purchase. If for any reason this should take longer, we'll keep you informed.

We use Australia Post to ship items worldwide. All care is taken to package items securely for their safe passage to your door. We cannot accept responsibility for any items damaged in transit.

Customs lodgement numbers for parcels are available upon request.

If your country is not listed in the description for shipping and you think it should be (eg Europe is very close to the UK and the rates are the same), send me a convo and I can put up a custom listing for you!

Likewise, if you'd like your parcel shipped using using international registered post, just let me know. This is slightly more expensive (about $4 AUD), but ensures a safer journey for your parcel. All tracking numbers will be supplied once your item has shipped.

Shipping times vary between an average of 3-10 days. MTandW is not reponsible for any delays due to customs clearance or any duties payable by the customer for importing our products to your country.
Additional policies and FAQs
Any questions, what ever they may be, should be directed to us via a convo or email vicki [!at]