orders must be returned within 30 days of purchase date. returned product must be recieved in new condition. you have 48hrs. from when product is recieved to report a return and get a full refund. use sufficient packaging to get your purchase back to us in new condition. if not using original packaging material please allow a 2" cushion around products in shipping. i'm human your human, if there's a problem i'm sure we can work it out.