MudHutt
Top shop for gifts.
Buyers bought gifts from this shop and gave them 5-star reviews!
MudHutt is taking a short break
Reviews
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Alexandra on May 17, 2021
1 out of 5 starsI never received it so escalating it to Etsy and calling my credit card company.
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Sami on Apr 3, 2021
5 out of 5 starsI ordered this for my mom and there were some delays but the seller communicated with me and even sent a free gift box. Such a great gift!
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Sally Cowell on Mar 30, 2021
1 out of 5 starsOrdered a plate back in January and still haven’t received it Tried to email and it says system failure so don’t order from them
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lisa on Mar 1, 2021
1 out of 5 starsI haven't received this. When I messaged the owner she eventually wrote me back and I understand the delay but I asked if my orders couldn't go out by the end of February then I wanted a refund. I've not heard back.
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Cami on Feb 28, 2021
1 out of 5 starsI ordered December 13 and still have not gotten my product. Very poor customer service.
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lisa on Feb 28, 2021
1 out of 5 starsI haven't received this or the other item I ordered from her. After inquiring about my order, she eventually responded and explained the delay. I replied back and haven't heard anything. I would like a refund on my items, please.
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beanjelly on Feb 18, 2021
1 out of 5 starsI never received my order and ended up escalating the case with Etsy to get a refund. Jen communicated a bit at the beginning but then went silent. I truly hope she and her family are OK; she mentioned having COVID.
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aidefriece01 on Feb 13, 2021
2 out of 5 starsI bought this in December and it’s February and still haven’t received it.
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Jennifer on Feb 6, 2021
4 out of 5 starsI would buy these items again, but definitely leave at least 2 months for creation and shipping. that was the biggest frustration
Shop policies
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Each piece is created by hand, using no molds. Some variations may occur but this is part of the unique qualities of handmade art. The little cracks and crevices are all part of my style of work.
Accepted payment methods
Returns and exchanges
I don't accept returns, exchanges, or cancellations
Returns and exchange details
Custom Made and/or Personalized items cannot be cancelled or refunded after 24 hours of purchase. If you need to cancel the purchase of an in-stock item within 24 hours of making the purchase, and the item has not yet shipped, please contact us immediately for refund info. There is a 25% restocking charge on ALL cancelled sales.
Customer is responsible for shipping costs to return any item(s). Shipping fees are non-refundable. Please contact us in advance to make sure your purchase quailfies for a return. Once the item(s) are returned to us in good condition, a refund will be processed within 7 business days, less the restocking fee. We reserve the right to deny any return.