MudHutt is taking a short break
Alexandra on May 17, 20211 out of 5 stars
I never received it so escalating it to Etsy and calling my credit card company.
Sami on Apr 3, 20215 out of 5 stars
I ordered this for my mom and there were some delays but the seller communicated with me and even sent a free gift box. Such a great gift!
Sally Cowell on Mar 30, 20211 out of 5 stars
Ordered a plate back in January and still haven’t received it Tried to email and it says system failure so don’t order from them
lisa on Mar 1, 20211 out of 5 stars
I haven't received this. When I messaged the owner she eventually wrote me back and I understand the delay but I asked if my orders couldn't go out by the end of February then I wanted a refund. I've not heard back.
Cami on Feb 28, 20211 out of 5 stars
I ordered December 13 and still have not gotten my product. Very poor customer service.
lisa on Feb 28, 20211 out of 5 stars
I haven't received this or the other item I ordered from her. After inquiring about my order, she eventually responded and explained the delay. I replied back and haven't heard anything. I would like a refund on my items, please.
beanjelly on Feb 18, 20211 out of 5 stars
I never received my order and ended up escalating the case with Etsy to get a refund. Jen communicated a bit at the beginning but then went silent. I truly hope she and her family are OK; she mentioned having COVID.
Sue on Feb 14, 20211 out of 5 stars
Never received ornaments!
aidefriece01 on Feb 13, 20212 out of 5 stars
I bought this in December and it’s February and still haven’t received it.
Jennifer on Feb 6, 20214 out of 5 stars
I would buy these items again, but definitely leave at least 2 months for creation and shipping. that was the biggest frustration
Each piece is created by hand, using no molds. Some variations may occur but this is part of the unique qualities of handmade art. The little cracks and crevices are all part of my style of work.
Accepted payment methods
Returns and exchanges
I don't accept returns, exchanges, or cancellations
Returns and exchange details
Custom Made and/or Personalized items cannot be cancelled or refunded after 24 hours of purchase. If you need to cancel the purchase of an in-stock item within 24 hours of making the purchase, and the item has not yet shipped, please contact us immediately for refund info. There is a 25% restocking charge on ALL cancelled sales.
Customer is responsible for shipping costs to return any item(s). Shipping fees are non-refundable. Please contact us in advance to make sure your purchase quailfies for a return. Once the item(s) are returned to us in good condition, a refund will be processed within 7 business days, less the restocking fee. We reserve the right to deny any return.