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Shop policies

Last updated on February 17, 2018
Thank you for taking the time to visit Mudpots, a husband/wife team creating handmade products through ceramics and woodworking!

Ceramics are stoneware, fired to cone 5/6. All ceramics are handmade via pottery wheel or slab/coil techniques. Pieces made this way are done one at a time and are, therefore, unique. Slab pieces can have a wavy or uneven texture or thickness. This is not a defect and is part of the charm of the piece. I make many of my glazes but also utilize some commercial ones. Hope you enjoy my pieces.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
  • Other Method
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
All sales are considered final. However, if there is an issue with your purchase, please contact us within 3 days of receipt and let us know. We strive to provide quality products and exceptional customer service and will do our best to address your concerns within reason.
Payment by paypal is expected at time of checkout; unless other arrangements have been made prior.

I do not accept personal or business checks.
If payment is not received within 48 hours, the item will be re¬listed.
All items will ship within 1-3 days of receiving your payment. Generally, items will be shipped USPS First Class or via UPS Ground. If you would like any shipping upgrades (Priority Mail, Insurance, Delivery Confirmation) please convo us and we will add this to your total before you pay.

****All customers: Insurance is not included in the shipping fee. We recommend adding insurance as we cannot be responsible for items once they are turned over to the post office.
Additional policies and FAQs
If there are any special instructions such as shipping to a different address or name other than the one confirmed through PayPal, please let me know in the buyer notes to assist me in making sure that your package arrives at the right location. Thank you!