MugCountry

Mug Country

Huntsville, Alabama
| 28,791 Sales | 5 out of 5 stars 5 out of 5 stars

Smooth shipping

Has a history of shipping on time with tracking.

Rave reviews

Average review rating is 4.8 or higher

Announcement    Most items are arriving in 3 or so days one shipped. Thanks!

In the unlikely event that the mug arrives damaged, we will send you a new one.

Shop with confidence. I run another shop on etsy with thousands of 5-star feedbacks:
https://www.etsy.com/shop/OliviaMadisonCompany?

Announcement

Last updated on Feb 7, 2022

Most items are arriving in 3 or so days one shipped. Thanks!

In the unlikely event that the mug arrives damaged, we will send you a new one.

Shop with confidence. I run another shop on etsy with thousands of 5-star feedbacks:
https://www.etsy.com/shop/OliviaMadisonCompany?

Items

28791 Sales

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All Items

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Kelli Olivia

Contact shop owner

Kelli Olivia

Reviews

Average item review
5 out of 5 stars
(4897)
See reviews that mention:

About MugCountry

Sales 28,791
On Etsy since 2016

Shop members

  • Kelli

    Owner

Shop policies

Last updated on May 10, 2022

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Returns and exchange details
Mugs are breakable and heavy and make the return process more difficult. Contact me for more details if you'd like to return an item.
Shipping
Current production time is 1-3 business days.
Customization may add 1-2 days to processing time.

US orders usually arrive 3-5 days after shipping.
Additional policies and FAQs
In the unlikely event that the mug arrives damaged, we will send you a new one. We do require a photo of the damage including the shipping box for insurance purposes.

More information

Last updated on May 18, 2022
Frequently asked questions
Can you customize my mug?

We can personalize your mug. If it is a minor change, when checking out, just leave me a note in the notes to seller section with what you would like to change it to and I'll take care of it. >>> Be sure to mention that you want to add it to the mug.

Do you offer gift wrapping or a note to the recipient?

We don't currently offer gift wrapping. We can include a note in the package though. When checking out, just leave what you'd like in the notes to seller section. Be sure to mention that you want to include it as a note to the recipient.

It's for a gift. Can you ship without a receipt?

We only include a packaging slip in our orders which includes the ship to address and a description of the mug; this slip doesn't not include pricing.

What are your shipping times?

Your mug is made to order. We ship within 1-2 BUSINESS days.

We don't accept cancellations.

Because of our process, we are not able to accept cancellations. Be very sure BEFORE you place your order that you do indeed want it.

Address changes.

Please, please, please, pretty please, double check your address. If you do have an address change, message me with it. Although I do check messages frequently, I can't guarantee that I will see it before we ship.