MullerDesignss
LA, California
1,121 Sales
Shop policies
Last updated on
October 7, 2016
The goal of " Muller designss " is to provide superior customer service and an impressive quality products of art. Therefore, our sales policies are built from the customer's perspective and are designed to be reasonable and simple.
Returns and exchanges
1) Refunds or exchanges ... if an error was made on the part of "Muller Disignss" (example- "wrong item"), we will refund you the full purchase price and shipping cost if you notify us immediately.
RETURN POLICY:
Since each item is handmade to order, all sales are final. We do not accept returns on any products.
RETURN POLICY:
Since each item is handmade to order, all sales are final. We do not accept returns on any products.
Payment
1) Lead time ... All my items are made to order . I am currently estimating 3 to 5 calendar days, but when I have a lot of of work it can be to 10 labor days.
2) Payment submission in full up front Pay-pal,credit or debit card.
3) Order cancellation can not be canceled once I start working on your order (If I've already buy the material). If you want to cancel your order - please send a "conversation to seller" as soon as possible, might be you have to pay a % for the item, and for the transactions . Custom orders cannot be cancelled - please contact us to discuss.
2) Payment submission in full up front Pay-pal,credit or debit card.
3) Order cancellation can not be canceled once I start working on your order (If I've already buy the material). If you want to cancel your order - please send a "conversation to seller" as soon as possible, might be you have to pay a % for the item, and for the transactions . Custom orders cannot be cancelled - please contact us to discuss.
Shipping
1). Usually all items will be shipped in 3-5 days. If I have many orders maybe it would take up to 10 days depending on the items.
2) Items over $100 I will ship them with a direct signature required, so make sure that you or someone else will be at home to receive the item. I can ship it to a station close to you, if you wont' be at your place, but you will have to pick up the item to the station, or if you would like without signature will be your own responsibility of any situation that occurs to the item.
3) Geography ... the published US shipping costs refers to the contiguous 48 United States. If a shipping rate for your location is not listed, please contact us and we will quickly quote you a shipping cost.
4) Expedited shipments ... are available (where possible) if customer will notify us at time of order placement and be willing to pay the "excess" shipping charges.
5) Gifts ... we can ship to the gifted address if requested and can include a handwritten gift note if desired - no charge for this service.
6) Transit damage ... you have 2 days to let us know if an item is damaged during the shipment, if you don't do it in that period of time we are not responsible of any damage. If the shipping company try to delivery 3 times the item to your place we won't be responsible of any damage. If an item is damage unfortunately we have to wait for our shipping company to review the case and then we can, a) replace the mirror glass if it's a mirror what you bought or b)send another item depends of the damage.
In this case - we will need your help to provide pictures of the damage, and the packaging ( bubbles, foam, etc) . Please do not fully unwrap a damaged item, nor throw away the packaging because if you do it, we can't make the claim, and we won't be responsible for any damage
2) Items over $100 I will ship them with a direct signature required, so make sure that you or someone else will be at home to receive the item. I can ship it to a station close to you, if you wont' be at your place, but you will have to pick up the item to the station, or if you would like without signature will be your own responsibility of any situation that occurs to the item.
3) Geography ... the published US shipping costs refers to the contiguous 48 United States. If a shipping rate for your location is not listed, please contact us and we will quickly quote you a shipping cost.
4) Expedited shipments ... are available (where possible) if customer will notify us at time of order placement and be willing to pay the "excess" shipping charges.
5) Gifts ... we can ship to the gifted address if requested and can include a handwritten gift note if desired - no charge for this service.
6) Transit damage ... you have 2 days to let us know if an item is damaged during the shipment, if you don't do it in that period of time we are not responsible of any damage. If the shipping company try to delivery 3 times the item to your place we won't be responsible of any damage. If an item is damage unfortunately we have to wait for our shipping company to review the case and then we can, a) replace the mirror glass if it's a mirror what you bought or b)send another item depends of the damage.
In this case - we will need your help to provide pictures of the damage, and the packaging ( bubbles, foam, etc) . Please do not fully unwrap a damaged item, nor throw away the packaging because if you do it, we can't make the claim, and we won't be responsible for any damage
Additional policies and FAQs
Muller designss