mulryjewels' Shop Policies
Welcome to MULRYJEWELS! This is a place of fun, elegance, and sparkle. Please do not hesitate to contact me with questions if you need any more information about my policies.
All mulryjewels are carefully made with LOVE.
Mulryjewels ships internationally.
I accept paypal and am paypal verified. I also accept direct checkout through Etsy. Signing up with paypal is quick, easy and very useful. You can even pay using your credit card without signing up for an account. No worries! I will accept money orders from repeat customers only.
No personal info shared with third parties.
Item will not be shipped until payments are received and CLEARED by paypal or etsy. Keep in mind that this may take a few business days.
I reserve the right to cancel sales if payment is not received within 7 days of purchase. Please feel free to contact me if you need extra time.
Shipping cost 4$ anywhere in the US!
$.50 to 1 for each additional item, depending on weight and packaging.
International shipping costs vary.
Mulryjewels are shipped US Mail and delivered in a beautiful translucent gift bag with a ribbon drawstring. It is packed in a bubble-insulated envelope to ensure safe delivery. I will be happy to include a personal message (such as "happy birthday" or "I love you") for any gifting purposes!
Please allow at least 48 hours for handling time as these items are often made to order. If you will need the items sooner, please contact Before purchase.
*Please contact me if you need your item rushed or overnighted. There may be extra fees involved but only if I have to pay more at the post office.
**Internationally shipped packages may incur taxes, duties, and other fees over which I have no control. Buyers are responsible for these fees. Please contact local post office or customs office for more information about shipping fees from parcels from the US.
Refunds and Exchanges
I will consider refunds or exchanges on a case by case basis if you are not completely happy with your purchase. I want all mulryjewels customers to be ecstatic! This will be honored only within 10 days of receipt of purchase, so please act fast. It is absolutely necessary that the return be made within 10 days of the receipt of the purchase.
**Customized pieces that require special ordering of materials will not be available for a refund but may be available for exchange.
Shipping costs will only be refunded if the item was damaged in shipping.
Additional Policies and FAQs
PLEASE CONTACT ME BEFORE REPORTING A PROBLEM or leaving any neutral or negative feedback. I answer emails very quickly. You can email me via etsy or at stephaniemulryjewels [!at] gmail.com . Reporting a problem to Etsy brings disciplinary action to my shop. I am happy to help you with any problem you are having. I want you to be totally happy with your jewelry and I will work hard to make sure that you are.
CUSTOM PIECES- I LOVE custom orders! It will give me a chance to be creative, which is what I love! We can work out prices together, however, they may be subject to change depending how much/little time the project takes. I do require a 50% non-refundable deposit upon order. This is so I may buy materials and secure commitment. Please remember that there are no refunds on these pieces but they may be able to be exchanged if you are not happy with the final product. This will be considered on a case-by-case basis.
REPAIRS- I will repair pieces provided that all shipping be paid by the customer. Any lost pieces may incur a small replacement fee. Otherwise, repair is free.
*IF damaged in first 10 days of wear, I will cover return shipping. Please handle mulryjewels with care. They are all handmade with love and should be worn and treated that way as well.
Alterations- I will consider on a case by case basis. Shipping must be paid by customer and some fees may apply for extra materials or labor beyond normal repair time.
Would you like to carry mulryjewels at your retail store?? Please contact me for more information on wholesale rates, minimums, and any questions.
©mulryjewels 2008. All images property of mulryjewels. All rights reserved.
StephanieMulryjewels [!at] gmail.com
Last Updated November 29, 2012