MumtazCreations

Original, Hand-Crafted Children's Items

Fort Worth, Texas

MumtazCreations is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

MumtazCreations is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on January 1, 2017
Thanks for your interest in Mumtaz Creations wearable fiber art! All of my items are carefully hand-stitched, and have care instructions included on the tag. Most items are wrapped with colorful, coordinating tissue paper and shipped in a gift box.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Sizes are included with each listing, so please be sure to measure appropriately before purchasing. We will gladly exchange an item for sizing purposes, if there is sufficient yarn or fabric to make an alternate size, and the item is not damaged, worn, washed, or showing signs thereof.

Please keep in mind however, that many of my items are created from unique materials or hand-painted yarn and can't be duplicated. In this case, we will issue a credit to be used for an alternate item in our store. Shipping charges are not refundable.

We can not accept exchanges nor issue refunds on any item that has been worn or washed or showing signs thereof. Custom orders (those listed as "Reserved for") are made specifically for that individual and may not be marketable to others, therefore we do not do refunds or exchanges on custom orders.

Any concerns in regards to refunds and/or exchanges should be brought to our attention within 14 days of receipt of the item. No refunds nor exchanges can be honored after this time. Buyer is responsible for return shipping in all cases.
Payment
Payment is either accepted through Paypal or Credit/Debit Card through Etsy's pay system. Items ship after payment is cleared, or in cases of a custom order, after the established finishing time frame. Custom made items are not started until payment has been received. Taxes are collected for Texas sales.
Shipping
Items are typically shipped via USPS first class with delivery confirmation within 1-2 business days after purchasing (unless custom made or made-to-order). If you prefer an alternate shipping method, please convo before making your payment. Our shop announcement is kept current with estimated time frames for custom and made-to-order items (those without a number following the listing).

Purchased items are mailed to the address listed as "Ship to" at checkout. Mumtaz Creations is not responsible for packages lost or damaged by postal carriers.

International shipping takes 7-14 days depending on location. Items sent internationally may not be able to be tracked after leaving the US port city (depending on the receiving country reciprocating the tracking information), and therefore the buyer assumes any risk of non-delivery of item. Buyers are also responsible for any customs fees assessed within your country.
Additional policies and FAQs
We have a wide selection of hand-painted wools and cottons, and welcome your custom order. Many of our fiber choices can be viewed at http://MumtazCreations.shutterfly.com

All items are thoughtfully, meticulously made and are inspected prior to being shipped. Please keep in mind that you are buying a handmade item, not a factory made product from China. Our new fibers and patterns are tested for performance, sizing, and durability prior to being used, and information regarding each is conveyed in the listing when applicable.

We can not guarantee items as each buyer cares for, wears, and treats their clothing and accessories in various manners which we have no control over.

If a problem arises with your order, we will do our best to resolve the issue. Please contact us with any concerns prior to leaving feedback, as we want to ensure your satisfaction with your wearable art selection.