munki

**I cannot accept returns on custom orders**

If you are unhappy with your order for any reason please contact me within 5 working days of receiving your package. I will do our best to resolve the problem quickly.

Refunds are available if I receive the item back within 2 weeks of you receiving it.

In the case of a return or exchange, all shipping costs are non-refundable and are the responsibility of the buyer.
If your purchase has arrived broken or damaged, Please let me know right away. I will replace it. I do my best to package things so that they arrive safely.

I cannot be not responsible for lost shipments. If you would like insurance for your item, additional costs will apply. Please contact me prior to purchasing your item.

Please, if something disappoints or frustrates you, contact me before leaving feedback so we can work it out. I want you to feel the Munki love!

I accept PayPal payment in US Dollars.

You do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. On the right hand side of the next page you will see two options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

Payment must be made in full and have cleared before the item is shipped. If you are having any issues with PayPal, please do not hesitate to contact me and I'll will assist you in any way that I can.

Currently orders can take up to a week to ship. Everything is made by my little Munki hands and sometimes it will take me longer than 7 days to make your order. If this is the case I will contact you. If your order is time sensitive, please let me know the date you need your order in the notes. I will do my best to accommodate.
I do try to keep stock of as much as possible so if I have stock of something, orders are sent out sooner.

I will generally ship using USPS.
- Shipping time within the USA normally takes 2-3 working days to arrive.
- Shipping time to the rest of the world normally take around 2 weeks to arrive, however some have been delayed as long as 10 weeks. This does not happen often, but it can happen. Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

I cannot be not responsible for lost shipments. If you would like tracking and/or insurance for your item, additional costs will apply. Please contact me prior to purchasing your item so this addition can be included in your total.

If your Etsy and PayPal shipping addresses are different, I will default to the Etsy address.

CUSTOM ORDERS
I welcome custom orders, please contact me with your ideas.

OTHER POLICIES & INFO:
I reserve the right to refuse a sale to anyone with a history of abusive feedback and/or malicious behavior towards other Etsy members.

If you have any questions about any of my items or policies please do not hesitate to contact me by sending an Etsy conversation.