muttsywonder

►I do not provide Refunds unless there is not another suitable replacement item available. However, if you are unhappy for any reason, let me know. I will work with you to resolve the issue or refund your money. If the item is damaged or is of sub-standard quality or not as described, I will be happy to refund your money.

►Exchanges -- please just contact me with your concern, and I will provide you with an address to ship back the item. Include a note with your name, address and the item that should be sent in replacement. As soon as I get the item in, I will be happy to ship out a replacement.

Payment► I accept Paypal payments for all orders.
► I request payment for orders within the 3 days of placing the order (as is standard on Etsy). I will contact the buyer to discuss any issues that may occur. Non-payment will be reported to Etsy and Negative feedback will be left.
► To cancel an order, please contact me within 3 days of the order. I am happy to work with you if you accidentally purchase an item or change your mind, just let me know! I will then contact Etsy and cancel the order, providing the explanation you provide me.

* I ship 2 times a week for time-management purposes. I ship on Tuesdays and Fridays most weeks. If you order on Tuesday-Thursday I will ship your order out on Friday. Orders on Friday, Sat, Sunday or Monday will go out on Tuesday. *

► I use paypal for shipping purposes. Please be sure to add a note in "Notes to Seller" if this item is NOT going to your verified paypal address or the address provided on your order.

**Please note that when I am sick, out of town, or on vacation I will put up a notice in my "Shop Announcement". Please check this area for any changes or delays in shipping. ***

► USA Domestic: I ship using USPS priority mail within 1-5 days from the day the order is paid. If you provide an e-check, I will ship after the date of the e-check clearing.

► International Mail: Most orders go out Global Priority Mail. The Buyer is responsible for taxes or duties on any items purchased. Please allow ample time for customs and for a longer shipping time frame. This can be 7-30 days even when shipped priority.

**GIFT PACKAGING**
All of my items are normally wrapped in white tissue with a grosgrain ribbon and gift enclosure tag (that I normally use for my thank you note). If you would like a special message, please let me know in "Notes to Seller" and I will be happy to write a note for you. I am also happy to further wrap your item(s) if you would like. Please just contact me, and I'll be happy to work with you!

►I adore wholesale orders! Please contact me with your name, store/site name, tax id and location as well as what items you are interested in and I will be happy to send you my wholesale information.

►I definitely want everyone to be happy with their Harrilu purchase! Please contact me if you have any additional questions or concerns.