mycasualelegance

My Casual Elegance

Pensacola, Florida

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mycasualelegance

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mycasualelegance

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Shop policies

Last updated on March 17, 2011
Motto: We can work everything out to our mutual satisfaction....IF we both work together.

Welcome to My Casual Elegance. This policy is here to assist you in your purchase experience and answer your question. Please read this page carefully. You will need this information to guide you through the the time you pay for an item or items and the actual receipt of the product(s).

Accepted payment methods

Paypal
Returns and exchanges
Items broken in shipment:

United States and Canada

If you have received an item that was broken in shipment AND it is not an original one of a kind item, you must send the broken item back to our store (return shipping to be paid by buyer) and we will replace the item for you and there will be no shipping charge for the replacement item. Or you may request a refund of your money, but you must return the broken item in order to receive the refund. All refunds will be in USD.

International

We will be glad to replace the broken item, but you will have to pay shipping cost to return the item and shipping cost to have the same item resent. It would be best for international buyers to send the broken item back and request a refund. All refunds will be in USD.
Payment
United States:

Primary payment method is PayPal. It protects you as the buyer and gives you a one stop area to go to in order to get information on your purchase.

Secondary payment can be by Money Order or Cashiers Check.

PLEASE NOTE THAT THE ITEM(S) WILL NOT BE SHIPPED UNTIL THE PAYMENT HAS BEEN PHYSICALLY RECEIVED NO MATTER WHO MADE THE PURCHASE.

International (Everywhere Else)

You MUST pay with PayPal. (Domestic Currency Only) this means in USD.
All other currency is NOT accepted. There is no negotiation on this policy.

PLEASE NOTE THAT THE ITEM(S) WILL NOT BE SHIPPED UNTIL THE PAYMENT HAS BEEN PHYSICALLY RECEIVED NO MATTER WHO MADE THE PURCHASE.

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Payment is to be made within 3 business day of purchase. If payment is not received by the 7th day (unless you cancel the order prior to that date), Our store will file unpaid item disputes on that same 7th day by 4 P.M. EST. (1600 hrs -5 GMT)

If the item is not paid for and no communication has been received from the buyer within 15 days after initial purchase, Our store will close the dispute and issue and unpaid item strike. I apologize for any inconvenience this may cause you.

Payment Problems

It is your responsibility as a buyer to communicate any problems you are having in paying for the item(s) you purchased. We are always here to help via email and communicating with us will normally give you an extension of time to send your payment.

If we receive non U.S. Currency as payment via snail mail, we will return the currency in it's original envelop and send along an invoice for the return postage we had to pay to return your money. We expect that everyone will understand we "Only Accept U. S. Currency (USD)".

If you don't communicate with us about payment problems OR you send anything other than USD for payment. The item you wished to purchase will be re-listed on ETSY and we will continue with our policy of...."payment not received by the 7th day (unless you cancel the order prior to that date), Our store will file unpaid item disputes on that same 7th day by 4 P.M. EST. (1600 hrs -5 GMT)".
Shipping
We ship both domestically (United States) and International (to include Canada).

Shipping in the United States with be sent via USPS First Class mail (US) with a Delivery Confirmation. NOTE: USPS Delivery Confirmation is NOT tracking. It will tell you when our store shipped your item(s) and it will tell us when it arrived at your destination post office. There will be a number on the 'Delivery Confirmation" that you can use to have the post office investigate any claims for lost packages.

Shipping Internationally will be sent via "International First Class mail with Delivery Confirmation". However, due to the difference in postal regulations, delivery methods, and postal rules...All responsibility for items sent by our store via International First Class Mail will end and the United States border. You will be sent an email with the Delivery Confirmation number that you will need in order to have your post office trace your package.

SHIPPING ORIGINAL ONE OF A KIND ITEM(S):

Shipping one of a kind original items that are the creation of our designer will be sent via UPS. UPS will provide you with tracking and does cost more. However, you will be assured that your package will arrive at your destination and you can track it's location.
Additional policies and FAQs
Feedback is important to both of us. We can work out the details of our transactions between the both of us. Before leaving any negative feedback, please contact us so we can discuss the issue. We have owned business for many years now and we can honestly say, there were very few people that we were not able to satisfy the problems with. We like to work with all our customers. Your satisfaction with our store is important to us!!

WE RESERVE THE RIGHT TO CHANGE OUR STORE POLICY WITHOUT NOTICE TO THE GENERAL PUBLIC AND ETSY BUYERS.