GracedHouse

The Graced House

Norman, Oklahoma 1051 Sales On Etsy since 2015

5 out of 5 stars (247)

GracedHouse

The Graced House

Norman, Oklahoma | 1051 Sales

5 out of 5 stars (247)

Shop owner

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1051 Sales
2739 Admirers
 

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Chelisa

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Chelisa

Announcement    Follow us on Instagram @the.gracedhouse for announcements and ready to ship sales! Emails will be returned within 48 hours Monday-Friday between 9am - 4 pm CST

Announcement

Last updated on May 11, 2019

Follow us on Instagram @the.gracedhouse for announcements and ready to ship sales! Emails will be returned within 48 hours Monday-Friday between 9am - 4 pm CST

Reviews

Average item review
5 out of 5 stars
(247)
See reviews that mention:
quality 44 shipping 13 customer service 25

Shop policies

Last updated on December 15, 2018
Hi! Thank you for stopping by The Graced House

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept returns
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Custom Orders: We are currently accepting custom order requests.
No items are eligible for return or refunds.

Damaged Items: We cannot be held responsible for any items damaged during shipping. We do our best to protect each item accordingly. You may contact us and we may be able to help fix the item or if it is a failure on our behalf we will review items with pictures. The customer is responsible for shipping costs on returned items unless otherwise discussed. You must contact within 24 hours of damaged package arriving, send us a picture of the box, as well one of the damage to your item. Once contact has been made with the required pictures, we will then determine at that time if a refund will be issued or if a replacement item will be sent.

PLEASE READ BEFORE PURCHASING
PRODUCT INFO:


* SIGNS: are designed to have a weathered and worn feel. We choose to embrace the knots, grains, curves and imperfections. Please keep in mind our signs are made from REAL wood. We believe it gives our items character and allows each piece to be individual so no two pieces will be exactly alike. We do not make any attempt to exactly sand or replicate a previous sign. We do not return signs for any reason based on distressing patterns.

* FRAMES - signs are framed in wood, attached flush to the front face of the sign allowing the sign to be hung from the back ledge. No hanging hardware is included or required (wall anchors and screws are recommended)

* SHIP: All signs are shipped via USPS or Fed Ex. A tracking number will be included once your item has shipped. Please check the header or shipping section during purchase for exact Ship times, they may vary. Your ship date will be provided on your receipt, your order will ship within 48 hours of your shipping date due to our USPS and FED EX schedule. The Graced House is not responsible for any shipping delays for USPS/fed ex. We are not responsible for undelivered or miss delivery due to incorrect address. Addresses will NOT be changed after your sign is shipped, if a sign is returned the customer is responsible for any reshipping fees.

* REFUND/RETURN: canceling orders must be done within 48 hours. After 48 hours a shop credit will be given. Due to the custom nature of our work, all sales are final and cannot be returned. Refunds will not be given due to wood imperfections or distressing. All sales are final.

Please review all policies prior to purchase.

All designs and photos owned by Graced House Wood Co LLC © Copyright 2015-2018. All Rights Reserved.

Follow us on Instagram @the.gracedhouse
Payment
Production will not begin until payment is received. Once an order is placed you have 48 hours to cancel an order. We do not accept returns or refunds.
Shipping
Shippable Items: All items will ship within 3-4 weeks.

The Graced House is not responsible for lost packages via fed ex or usps. Address changes will be considered. Please be sure all information is correct prior to placing your order

Custom Orders: Shipping costs will be discussed prior to payment to determine the most cost effective and efficient way to ship your item.

*Please note: Shipping costs do not include the price of just postage, it also includes the cost of packaging and materials used for shipping.

Shipping Deadlines: If you need your item by a certain date, message us PRIOR to placing your order to ensure we are able to complete your order by that date.

Please be sure that all correspondence goes through Etsy conversations for custom orders.

*FREE LOCAL PICKUP* Please message me prior to purchase OR Use code OKLOCAL
Additional policies and FAQs
Emails will be answered within 48 hours Monday-Friday