My Divine Treasures

Glendale, Arizona

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Shop policies

Last updated on July 30, 2011

Welcome to my shop. I love creating pieces designed with high quality yarns of various textures like mohair, alpaca, boucle, angel-hair, cashmere, linen bamboo, cotton, and fine acrylics and polyesters.

All pieces are created in my smoke-free and pet-free home. Items are inspected and safely stored until it ships to you.

Accepted payment methods

Returns and exchanges
Pleasing my customers is most important to me and I want you to love your divine treasure. If for any reason you are not satisfied with your order, you may return it within 10 days and I will give you a full refund (less shipping). Please contact (convo) me via ETSY and I will give to authorization to return the item. Please be sure and return in it’s original condition, new and unused. Once received, your refund will be credited based on your payment method. You, the buyer, are responsible for the return shipping costs.

If you desire to exchange your item, you are responsible for shipping costs both ways. Once again, please contact (convo) me to receive authorization and return the item in its original and unused condition.

Custom Orders are non-refundable.
Payment can be made through PayPal which accepts: Visa, Mastercard, American Express, Discover, and PayPal balances. It is my policy to only ship after payment is completed through Paypal. Please note, if you use a debit card, payment may take up to 5 days, but in most cases it doesn’t. I also accept your money order, and will ship your item once the money order has clear my bank.

You are required to make payment within 48 hours of your purchase. Items not paid for within this time will be canceled unless prior arrangements have been made. If there are any problems, feel free to contact (convo) me through ETSY.
Most items are shipped in 24-48 hours unless it is a custom order. Custom orders are usually shipped in 3-5 days after payment clears unless other arrangements are made.

Domestic United States

All domestic orders are shipped USPS First-Class Mail (2-3 days) or Parcel Post (2-9 days) with delivery confirmation to Domestic U.S. cities, so they can be tracked. If you want Priority Shipping contact (convo) me and I will be happy to add that to your order.

Canada and International Orders

Canadian and International orders do not come with Tracking unless the customer pays for additional shipping upgrade ($20) for Express shipping which will include tracking. Unfortunately, the seller is not responsible for lost of international packages. Although this is rare, it can happen and I will work with the post office to search for your purchase.

I ship via First Class International which takes 6-15 days depending on the destination. Buyer is responsible for any additional customs’ charges including fees, taxes, tariffs, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from the United States

Please be sure and confirm your shipping address when making payment. Your order will be shipped to the ETSY shipping address that is provided unless you specify another shipping address during the payment process.
Additional policies and FAQs
Always feel free to ask any questions you may have prior to making your purchase.