Heather

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Heather

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Shop policies

Last updated on January 26, 2013

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
  • Check
Shipping
*PLEASE READ THIS ENTIRE SECTION ABOUT SHIPPING*
PRICE
I am honest when it comes to shipping costs. I only charge what USPS charges me, plus just a little extra to pay for the envelopes, fees and insurance.
LOST AND DAMAGED PACKAGES
Of over 1000 packages I've sent out, only 9 have either been lost or damaged, and 5 of those 9 were shipped to other countries. That comes to 99% of my packages arriving to their destination safe and in a reasonable amount of time. However, sometimes the unthinkable can occur.
I now put insurance on every order in my shop that weighs more than 5 oz or costs more than $25 including the shipping.
If you unsure if insurance is placed on your order, message me and I'll let you know.
* I am not responsible for your package once I have dropped it off at the post office if it is not insured. Please understand that if your package becomes damaged or lost somewhere between the time I bring your package to the post office, and when it should arrive to your home, I do not offer refunds or free replacements unless the package was insured.*
I offer instant tracking information on every single USPS First Class Package and Priority Package in the US.
I cannot offer tracking on First Class international mail, or on USPS first class letters - it is not an option. If you need tracking on an international package or a first class letter, please let me know so I can upgrade your shipping.

*INTERNATIONAL BUYERS MUST READ*
I have had a couple issues with shipping internationally. Orders occasionally are lost or stolen. I am not responsible for your package once I have dropped it off at the post office if it not insured.
I now put insurance on every order in my shop that weighs more than 5 oz or costs more than $25 including the shipping. If you are unsure if insurance is placed on your order, message me and I'll let you know.
If your item weighs less than 2.0 pounds (0.90kg), I will likely use First Class Shipping to save you money. First Class shipping costs typically cost between $10 and $20 and it may take between 3-7 weeks for delivery.
If you need your order in less than 4 weeks, send me a message and I will bill you for the difference to pay the $26 for Priority Mail, which should take less than 3 weeks. This can vary! 3 weeks is not a promise. USPS says 6-10 business days, but from my experience this is not accurate. It could still take 3 weeks or even longer. I have no control over the shipping policies in other countries. All I can do is carefully pack orders and ship as soon as possible after payment is made.
If you require a TRACKING number on your package, the minimum shipping charge is $46.50 and includes a tracking number and EXPRESS delivery which may take only a week. If you need this, send me a message!
Refunds and Exchanges
I do accept returns, but only after you've contacted me and respectfully informed me of the problem. I cannot offer returns for "buyer's remorse", which means if you change your mind after paying if I've already shipped.
If you believe your items do not match what was promised, I will work hard to make it right for you, just let me know.
If your items are damaged, lost or stolen, I cannot offer free replacements or refunds. Please read the detailes above about shipping.