Orders shipped in 1-3 business days from the purchase. For custom MTO orders you can find the details in listings. Items ship worldwide by registered mail with full tracking. Items under 20 euro sent by priority, tracking to the border. Tracking not provided by Canadian and Australian post. Shipping to Italy by express courier, Posta1 under 20 euro item value. Extimated delivery times in policies: https://www.etsy.com/shop/MyJewelsGarden?ref=l2-shopheader-name#policies
Goods sent into the US from abroad with value under $800 are not subjected to importation tax and will generally be cleared without any additional paperwork prepared by CBP(Customs and Border Protection)

For rush orders, Express worldwide shipping with UPS, TNT and other major couriers (1-3 days) with insurance, in the section "Add-on" or as an upgrade at the checkout https://www.etsy.com/shop/MyJewelsGarden?ref=l2-shopheader-name§ion_id=20191312 with different fees for European and International orders. See details in listings and contact me for inquiries. Any exceeding amount of the indicated fee will be refunded, as shipping rates are checked from time to time to get the most economic one for you.

Every creation will come to you on a fancy nature inspired display card, nicely packaged in a matching organza pouch and wrapped in pastel tissue paper, free of charge, and enveloped in bubbles sheets to reach you safely worldwide. In the section "Add-ons" you can find elegant cardboard jewelry boxes and limited edition tin boxes for your gifts. A special gift wrapping service is available in every listing. Myjewelsgarden features wrapping paper, cardboards and business cards made of recycled paper. Multiple orders are packed and wrapped together unless you ask for separate wrapping in a message after purchasing.

Keep jewelry away from scratching materials, alcohol, acetone and water. Resin is a high grade one, and flowers are preserved with the best techniques, but as biological sourced they should stay far from strong heat sources or beach sunlight, to preserve the colour at its best, and stored out of light. Clean resin with a dry soft cloth and fast circular movements. Sterling silver components and other metals from copper to gold may turn darker for the natural process of oxidation unless differently stated in listings.

Size details are described in every single listing. Necklace chains can be made to measure. Many rings are adjustable, the others have pictures with international sizing guide. Bangles can be sized following my guide: http://myjewelsgarden.blogspot.it/2016/09/how-to-size-bangle-bracelet-choose-your.html?m=1
Please read carefully before purchasing, and for any doubt feel free to contact me.

Accordingly with the availability of plants and materials, I will be happy to create something special for you. Consider I need about a week to create a piece. Convo me and I will swiftly answer. Custom items must be paid in full before work begins, and may be cancelled within 24 hrs following placement of order. After 24 hrs custom orders are subject to 50% cancellation fee.

You can track your package here: www.17track.net Some local postal services do not provide on-line tracking for international registered airmail, such as Canadian and Australian post. In this case the tracking shows the last place in Italy where your parcel was registered. Package is considered as lost if it doesn't arrive within 40 business days from shipping date and tracking doesn't work. I will fill in the claim about the lost on my own. After that, while the claim is being proceeded, I would resend the same items to you or refund the full amount of order (you can choose your favourite option).

Any issue please contact me first to make it right, before leaving feedback. Customer service is my top priority: I want you to be happy, I'll find a solution! If an item is received damaged, I will file a claim with Postal Service and issue a full refund, the same if defective ( A photo of both package and item s needed as a proof). If you receive an item in good condition but you want to send it back and get a refund contact within 14 days from delivery, send back within 21: shipping costs for return not refundable. Write "returning goods" on the customs document or customs fees will be applied to you. Refund will be provided after receiving it back in perfect condition (item not opened). Custom orders can't be returned unless damaged.

Don't worry, just ask! Some hypoallergenic nickel free earrings are already listed in the shop, find them by the search bar in the Homepage. I can customize almost everything with hypoallergenic metal or plastic hooks for sensitive ears.