Custom Paper Hand Lettered Signs Lined by mylittledesignco

We stand by our products and we want our customers to be 100% happy with their purchase. There are no returns/refunds on custom orders unless I have made a mistake on the order.

>>Please contact us if you do not receive your item in a reasonable amount of time

>>Items lost in the mail will be replaced at no cost to the buyer.

>>If the item is damaged you must contact us within 5 business days after you receive the item. In most cases we do request that the damaged item be returned to us but it will be at our expense. We will send you a return shipping label. Please email us a photo of the damaged item for insurance purposes.

>>If you would like to return an item for any reason please contact us to make arrangements. Buyer pays return shipping and we will refund the purchase price when we receive the item. Items must be returned in original box and packaging.

FAQ

>>When will my order ship?

Orders will ship in 1 to 3 business days. Custom items or large orders may require additional time. Please contact us if you need the exact shipping date.

>> How long will it take my order to get to me from the time it is shipped?

Items ship from Charlotte, NC either first class or parcel post. Average shipping time for all these services is 1 to 6 days.

Please note that these are only average times for USPS and items may take longer to arrive.

p.s. As a disclaimer there is not a 100% guarantee your package will arrive on the date specified due to possible postal and shipping delays. However, I have had very good experience with both packages sent via USPS and FedEx arriving when they are supposed to.

All orders are shipped with delivery confirmation and tracking.

>>I am purchasing multiple items and the combined shipping seems high?

We will always refund shipping overages in excess of $2.00. If you would like an exact shipping quote on multiple items please let us know.

>>My item was damaged during shipping, what do I need to do?

If your item is damaged please let us know within 5 days after the item is received. Please send photo of the damage for insurance purposes.

>>International Shipping

Unfortunately, we are unable to provide international shipping.

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