mypaperlovestudio

My Paper Love Studio

Singapore, Singapore · 22261 Sales

mypaperlovestudio is taking a short break

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Note from shop owner Thanks for stopping by. We're closed for the moment to catch up on orders and also prepare for our new releases. The shop will be open again on Saturday 18th.

For those that have placed an order but have not received a shipping notification, please know that I'm still working on your order and it will be shipped out by the scheduled ship date; if not before. Thanks so much for your support.

Don't forget to follow us on instagram @mypaperlovestudio for updates and sneaks of the new products.

If you would like to take a look at the items that we normally sale, please check out: https://www.etsy.com/shop/mypaperlovestudio/items

Note from shop owner

Last updated on Aug 17, 2018

Thanks for stopping by. We're closed for the moment to catch up on orders and also prepare for our new releases. The shop will be open again on Saturday 18th.

For those that have placed an order but have not received a shipping notification, please know that I'm still working on your order and it will be shipped out by the scheduled ship date; if not before. Thanks so much for your support.

Don't forget to follow us on instagram @mypaperlovestudio for updates and sneaks of the new products.

If you would like to take a look at the items that we normally sale, please check out: https://www.etsy.com/shop/mypaperlovestudio/items

My Paper Love Studio

Contact shop owner

My Paper Love Studio

Reviews

Average rating
5 out of 5 stars
(7231)
View all 7231 reviews

Updates

Have you seen our new Christmas planner kit collection heart️ berry love heart
Restocked some old favorites plus this new gorgeous deep purple is now available heart
The new leather flower designs are finally here, along with lots of new color selections. Hope you guys love these as much as I do heart
View all 5 updates

Shop policies

Last updated on August 8, 2018
Thanks for stopping by and your support. Feel free to drop us any questions that you may have or would like to have something customized or personalized.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
Cancellations:
Cancellations can only be made on the day that the order is placed. Although most of my items are made to order, I do start processing your order as soon as I can. Please let me know if you have any questions.

Refunds:
We currently do not accept refunds, but please do contact us if you are not happy with the items and will definitely see what we can do. We want you to be happy with your purchase!
Shipping
Q: Do you ship internationally?
A: Yes, we ship everywhere!

Q: When will my order be shipped?
A: Most of the items in the shop are made to order (unless stated otherwise); exceptions are stickers which are ready to ship. Your items will only be made once an order is placed and the normal processing time is 5 to 10 working days. For custom orders and orders placed during sales event, the processing time required might be longer.

Please refer to the expected date of delivery that is provided by Etsy for details when your items will be shipped; majority of orders are shipped before this date.


Q: When would I receive my order once it has been shipped?
A: All items are posted from Singapore via Singpost. In general the shipping time is around 10-15 WORKING days (excluding holidays); as advised by the postal service.

Please be aware that the time frame might be longer during holiday periods or due to unexpected weather conditions. From past experience shipping times during November and December can take up to 4-6 weeks.


Q: Will I be able to track my order? (Singapore/Non-US/Non-Canada/Non-Germany Address)
A: YES (Limited). Tracking information is available but the level of information will vary by country and based on the updates made by your postal service provider.

All orders are posted as REGISTERED (insured) mail, which requires a signature upon delivery and depending on the country you are in, you might be able to track the status of your order through your local postal tracking service. This also includes all orders within Singapore.

Please be aware that if you are not at home at the time of delivery, your postman should then leave you a notification of an attempted delivery. They will not leave the package in your mailbox. Please contact your local post office more information.


Q: Will I be able to track my order? (US Addresses)
A: YES. The standard shipping method for US includes the tracking number option. You will be able to track the status of the package as it leaves Singapore and arrives in the States for processing to when it is out for delivery. Please check via www.USPS.com (information will be available as and when USPS update the status). No signature is required upon delivery and your package will be left in your mailbox. (This is a recent change in shipping policy for US - changed since March 8th 2018.)


Q: Will I be able to track my order? (Canada Addresses)
A: YES. The standard shipping method for Canada includes the tracking number option. You will be able to track the status of the package as it leaves Singapore and arrives in Canada for processing to when it is out for delivery. Please check via www.Canadapost.ca. No signature is required upon delivery and your package will be left in your mailbox. (This is a recent change in shipping policy for Canada - changed since May 1st 2017.)


Q: Will I be able to track my order? (Germany Addresses)
A: YES. The standard shipping method for Germany includes the tracking number option. You will be able to track the status of the package as it leaves Singapore and arrives in Germany for customs clearance and processing to when it is out for delivery. Please check via www.deutschepost.de. NO SIGNATURE is required upon delivery and your package will be left in your mailbox. (This is a recent change in shipping policy for Germany - changed since July 29th 2018.)


Q: Why do I need to sign for my order?
A: The standard shipping method for all orders is REGISTERED (insured) mail, unless you are in the US or Canada or have opted for the shipping upgrade (if available).

This option is selected because the chances of your package getting lost is much less and since it is insured, I am able to raise a claim/case against the postal service in the event that you do not receive your items. However the postal service does require a signature upon delivery (as a delivery confirmation).


Q: I have not received my items and it has been 18 working days since the shipped dated. What should I do?
A: (Non-US & Canada Addresses) If you have not received your items by then, please help check first with you local post office. All items are posted as registered/insured mail and therefore someone needs to sign for the items (your postman will not leave it in the mailbox for you). I have received feedback from several people that sometime no notification is given. Please call and quote them the registered ID number (starts with RY). For most countries this number can also be used as a tracking number. If there is still no updates, please message me and I will open a case with the post office here.

A: (US, Canada & Germany Addresses) Please check with your local post office on the status of your package. Since a full tracking number/option is provided, I am not able to open a case with the post office here in Singapore nor make any claim for lost packages. Once the packages leaves me, I no longer have any control nor can I be held accountable for lost packages.
Additional policies and FAQs
My Paper Love Studio is not responsible for any import taxes or duties that your country may impose. Please check your country mail regulations before purchasing.

All packages are posted with either a tracking number or registered ID. Please note that once we hand over your package to the post office, we are not responsible for any lost mail by the postal service.

More information

Last updated on Mar 7, 2018
Frequently asked questions
When will my order be shipped?

Most of the items in the shop are made to order (unless stated otherwise); exceptions are stickers which are ready to ship. Your items will only be made once an order is placed and the normal processing time is 5 to 10 working days. For custom orders and orders placed during sales event, the processing time required might be longer.

Please refer to the expected date of delivery that is provided by Etsy for details when your items will be shipped; majority of orders are shipped before this date.

When would I receive my order once it has been shipped?

All items are posted from Singapore via Singpost. In general the shipping time is around 10-15 workings days (excluding holidays); as advised by the postal service.

Please be aware that the time frame might be longer during holiday periods or due to unexpected weather conditions. From past experience shipping times during November and December can take up to 4-6 weeks.

Will I be able to track my order? (Singapore/Non-US/Non-Canada Addresses)

YES (Limited). Tracking information is available but the level of information will vary by country and based on the updates made by your postal service provider.

All orders are posted as REGISTERED (insured) mail, which requires a signature upon delivery and depending on the country you are in, you might be able to track the status of your order through your local postal tracking service. This also includes all orders within Singapore.

Please be aware that if you are not at home at the time of delivery, your postman should then leave you a notification of an attempted delivery. They will not leave the package in your mailbox. Please contact your local post office more information.

Will I be able to track my order? (US Addresses)

YES. The standard shipping method for US includes the tracking number option. You will be able to track the status of the package as it leaves Singapore and arrives in the US for processing to when it is out for delivery. Please check via USPS.com (information will be available as and when USPS update the status).

No signature is required upon delivery and your package will be left in your mailbox. (This is a recent change in shipping policy for US - changed since March 8th, 2018.)

Will I be able to track my order? (Canada Addresses)

YES. The standard shipping method for Canada includes the tracking number option. You will be able to track the status of the package as it leaves Singapore and arrives in Canada for processing to when it is out for delivery. Please check via www.canadapost.ca.

No signature is required upon delivery and your package will be left in your mailbox. (This is a recent change in shipping policy for Canada - changed since May 1st 2017.)

Why do I need to sign for my order?

The standard shipping method for all orders is REGISTERED (insured) mail, unless you are in the US or Canada or have opted for the shipping upgrade (if available).

This option is selected because the chances of your package getting lost is much less and since it is insured, I am able to raise a claim/case against the postal service in the event that you do not receive your items. However the postal service does require a signature upon delivery (as a delivery confirmation).

Can I cancel my order?

Cancellations can only be made on the day that the order is placed. Although most of my items are made to order, I do start processing your order as soon as I can. Please let me know if you have any questions.