mysanto is taking a short break
Accepted payment methods
Returns and exchanges
Please make sure your shipping address on Etsy is correct. This is the address I use for all my shipping. I do not use the address on Paypal unless told otherwise.
If you would like your order sent to a different address than the one you have listed for shipping please leave me a note of where you would like it shipped in the comments section of your order or convo me with the address.
I ship Tuesday and Thursday...if an order comes in after 9am (Philadelphia time) on a shipping day, it will be shipped the next shipping day. It will never take longer than 6 days from receipt of payment for your order to ship.
I ship with USPS both parcel post and priority mail depending on the size/weight/destination of the package.
GIFTS! If the order is a gift and is shipping directly to the recipient, either through convo or comment section, let me know if you’d like a little note in the package so they know who to thank!
I do ship internationally! Please convo me with your location and the items your interested in for a shipping quote. International shipping can get really pricey because of the weight of the ceramics. I try to ship first class international whenever possible to keep the shipping costs down, but packages over 4 pounds must be shipped international priority mail.
International customers are responsible for all fees, taxes, and duties/custom charges associated with shipping to their respective countries. I am not responsible for breakage that occurs because of customs checks.
I am a good packer! Your order should arrive safely! I recycle packing materials,
sometimes you might get a rough looking box but I assure you the item inside is safe!
As I said before, I take great pride in my packing abilities! If for some reason your order arrives broken, I request an image of the broken item and will ship out a replacement as soon as possible. Shipping is on me!