MyScrapCabinShop

♡ Refund Policy ♡

>>>If you are in any way unhappy with your purchase, please come to me personally so that I can fix it immediately!<<<

If your order arrives at your doorstep in damaged condition due to improper handling between my place and yours, let me know right away! These things can happen with the postal service, especially during the busy season. I will do everything I can to get it replaced, refunded, and/or covered through insurance.

If you wish to return an item, please do so within 7 days of your order being delivered. Simply follow a few basic guidelines:
- Contact me within 3 days of receiving your order to express your desire to return.
- Item must be unused, and in its original packaging.
- Shipped in bubble mailer or box as it was shipped to you, to ensure the item's safe return to me (you are responsible for shipping fees).
- Supply a tracking number so we can both know where it's at! :)

Once it arrives back to me, I'm happy to issue your refund.

**Please note: your refund will be minus any shipping cost paid on my end. Shipping is non-refundable. You are responsible for any shipping cost incurred in the return of your purchase.

♡ I'm happy to offer such user friendly services as PayPal, credit cards, and Etsy gift cards in my shop! ♡

Here is how it works:

1. Add item(s) to your cart.
2. When you've completed your shopping, choose your payment method and simply click on the green "Proceed to Checkout" button (but don't forget to add your coupon code if you have one!)
3. Wait for a beautifully packaged purchase to be delivered in no time!

♡ Easy, breezy shipping policy ♡

Once payment has been received, your item is guaranteed to be shipped within 1-2 business days. I typically try to ship within 1 business day, depending on the volume of orders. Orders received after 5:00 PM Central Time may take 2 business days to ship out. In the event of a sale, shipping may also take an extra day as I work through the increased volume of orders. I am happy to share that I ship on Saturdays as well.

I ship all items through USPS. As soon as your purchase ships, your personal tracking number will be e-mailed to you! You can also navigate the status of your order right here in your Etsy account.

Disclosure: Please, please be certain to provide your current address upon placing your order. I cannot be held responsible for the cost of re-shipping returned items due to the inability to forward to your new address. So please take a moment to make sure that your address is up to date!

♡ Domestic Orders: ♡
I ship USPS First Class (for packages up to 16 oz) which delivers within within 3-6 business days. For packages exceeding 16 oz, I ship Priority which delivers in 1-3 business days. If you would like to upgrade your shipping, please notify me prior to purchase so I can modify the shipping amount. Please note that over the past 18 months, USPS delivery times have varied greatly; please be patient with them. Also, be sure to contact me if there are any issues with your delivery, as well as contacting your local post office with questions and/or concerns.

♡ International Orders: ♡
I ship USPS First Class or Priority, depending on weight and size of your package. Once your order leaves the country, it becomes the responsibility of your respective postal carrier/customs. As a result, once the package leaves the country, I cannot accept responsibility for lost or damaged items. I greatly apologize for this. Please allow at least 6-8 weeks for delivery, depending on your location and the customs process of your respective country. It is your responsibility to pay any taxes/duties/fees, etc. imposed by your customs department (if any) for your country. Once your package is in the hands of customs, they are allowed to hold it for 30-45 days should they desire to do so. Sadly, I do not have any control over this imposed wait time or fees. Additionally, please please do not ask me to mark your purchase as a "gift", to alter the stated value, or quantity of goods sold. This is against the law. Thank-you so much for understanding! I truly appreciate my International customers. I will do all I can for you within the confines of my means!

If you have any questions, please feel free to message me at any time! Thank-you!

Business hours are Monday-Friday 9:00 AM- 5:00 PM Central Time. Messages received outside of business hours will be addressed the following business day.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:

♥ as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
♥ when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
♥ if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
♥ as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

♥ Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
♥ Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
♥ Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
♥ Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU:

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

♥ Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
♥ Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
♥ Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
♥ Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:

For purposes of EU data protection law, I, Erin Blegen, am the data controller of your personal information. If you have any questions or concerns, you may contact me at erin [!at] myscrapcabinshop.com.