MyUnicornPlanner

Pretty Planner Accessories & Stationery Supplies

Biddulph, United Kingdom On Etsy since 2016

4,351 Sales | 5 out of 5 stars

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

MyUnicornPlanner

Pretty Planner Accessories & Stationery Supplies

Biddulph, United Kingdom | 4,351 Sales

MyUnicornPlanner is taking a short break

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Note from shop owner We've moved! You can find us at www.myunicornplanner.com

Note from shop owner

Last updated on Feb 28, 2020

We've moved! You can find us at www.myunicornplanner.com

Lindsey Gordon

Contact shop owner

Lindsey Gordon

Reviews

Average item review
5 out of 5 stars
(1543)
See reviews that mention:
quality 200 shipping 48 customer service 71

About MyUnicornPlanner

Sales 4,351
On Etsy since 2016

Around the web

Shop members

  • Lindsey Gordon

    Owner

Shop policies

Last updated on May 16, 2019
Welcome to My Unicorn Planner!

My Unicorn Planner opened in 2016 with a small range of planner paperclips, and quickly grew

I opened My Unicorn Planner in 2016, after getting requests from fellow planner addicts to buy planner bow clips which I'd made for my own planners. At the time I also ran an embroidery and print business and so I introduced feltie clips to my range, and quickly discovered that MUP was going to be more than a little "side hustle"!

In 2018 I closed down my clothing & gift shop in order to concentrate full on My Unicorn Planner. I pride myself on offering a range of high-quality, beautiful planner accessories, in a wide range of designs. One of the greatest things about planning is being able to make your planner truly yours, and to do that you need to be able to select the designs you love, to match your style. Although I always want to keep my items affordable, quality and design will always be at the forefront of My Unicorn Planner's philosophy. I choose well designed embroidery designs, with many being exclusive to MUP, and only use the very best materials that I can find, to create pretty accessories that will last!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Customer satisfaction is extremely important to us at My Unicorn Planner! If you have any issues with your order please do get in touch and we will be happy to help.

Non-personalised orders can be cancelled within 48 hours of placing your order (unless it has been dispatched). Non-personalised orders may be returned for a refund in accordance with distance shopping regulations. Items must be returned in unused condition, with original packaging/labels attached. Return postage charges will be the responsibility of the buyer, and should be sent using a tracked method. Returns from outside of the UK should be marked as such.

Please note that there are no cancellations/refunds available on made to order or personalised items unless an item is found to be faulty.

If your order is damaged upon delivery, please send photo evidence of the damage and a replacement or refund will be arranged for you. This must be done within 48 hours of receiving your package.

If your order does not arrive within the time periods stated in our "Delivery Policy" section, please do get in touch. Replacements will be issued after the recommended wait time (in accordance with Royal Mail's guidelines).
Shipping
***Current turn-around is up to 3-4 weeks***
All the the items here are handmade to order. As a result my turnaround time can vary between 3-5 days and 2-3 weeks depending on how busy workload is.

Parcels within the UK are sent via 1st Class Royal Mail and usually arrive within 3 working days from dispatch. If your order has not arrived within 10 working days of dispatch please get in touch.

International orders are sent via Standard Airmail. Royal Mail suggests that they should arrive within 5-7 working days from dispatch. However, I have found that they often take slightly longer, especially during busy periods. If your order has not arrived within 3 weeks please do get in touch.

***Please allow extra time between dispatch and delivery when ordering in the run up to Christmas***

Royal Mail guidelines on when a parcel is officially considered "lost", vary depending where your order is travelling to. Refunds and replacements will be arranged after their timeframes have lapsed. Please ensure that your address is correct before submitting your order.
Additional policies and FAQs
If you can not find the design, colour etc. that you would like please do get in touch and I will be happy to help.
Privacy
PRIVACY POLICY

This Privacy Policy sets out how and when I collect, use and share information when you purchase an item from My Unicorn Planner, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom or personalised order for example), if you contact me directly.

Why I need your information and how I use it

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up to my mailing list;
- if necessary to comply with a legal obligation or court order in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and my legitimate interest to improve my services; and 2) compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws: I may collect, use, retain and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal any regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete: You may also have the rights to change, restrict my use of, or delete your personal information. Absent of exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object: You can object to (a) my processing of some of your information based on my legitimate interests and (b) receiving marketing messages from me after providing your express consent to receive them. In such cases I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or it is needed for legal reasons
- Complain: if you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to contact me

For purposes of EU data protection law, I , Lindsey Gordon, am the data controller of your personal information. If you have any questions or concerns, you may contact me at myunicornplanner [!at] gmail.com. Alternatively, you may mail me at: Lindsey Gordon, My Unicorn Planner, 70B Congleton Road, Biddulph, Staffordshire, ST8 6EG

More information

Last updated on Sep 20, 2018
Frequently asked questions
DO YOU TAKE CUSTOM ORDERS?

Yes definitely!

If it's a personalised (text based) planner clip or band that you're after then you can find these under the "PERSONALISED FOR YOU" section if any order slots are available.

If you're after a design that you can't see listed, or a change in colour/material to the current designs, please get in touch and I'll be happy to help.

HOW LONG WILL MY ORDER TAKE?

My turnaround time during the PBC fall sale is 3-4 weeks. I'll be working hard to get everything out as quickly as possible but I'd rather over-estimate than under! Please bare this in mind when ordering.

Delivery is usually within 1-3 days after dispatch within the UK. If you are outside of the UK delivery can usually take between 5-15 days. Please note that unless you select the "tracked" option when ordering, there is no way to track your parcel once dispatched. Occasionally parcels will get delayed through customs. Sadly there is nothing I can do about this. You are responsible for researching and paying for any customs charges there may be in your country.

DO YOU TAKE WHOLESALE ORDERS?

Yes, I do!

I am happy to take on small or large wholesale orders. If you would like a quote please get in touch with details such as design, numbers and when you require delivery.

COPYRIGHT & OUR DESIGNS

Some of our designs are bought embroidery designs with a commercial license and therefore you may see other makers using the same designs in their own way. Much like sticker makers often use the same licensed clipart in their own way.
Recently I've started to introduce my own designs, such as my weight loss markers, personalised items and our range of Unicorn's. These are not commercially available designs and should not be replicated. Legal action will be taken against those breaching copyright.