This is your home for healthy, sustainable. handcrafted soaps and bath products with an emphasis on natural aromatherapy and vegan products. Here you will find our policies regarding payment, shipping, refunds, and exchanges below, along with general information about our shop.
We are always expanding our natural selection of household products, so we would like to encourage you to check back often. In addition to our vegan and our goat milk soaps, we now feature facial and body sugar scrubs, bath bombs in twenty-five different scents, lip and body balms, and we will soon offer our own line of natural household cleaning products.
If after reading through our policies, you still have a question, We would like to invite you to message us directly by using the “Contact Shop Owner” button on our home page.
We welcome custom and wholesale orders! Please contact us if you don’t see an ingredient, color or scent that tickles your fancy. We love to make custom soaps, lip and body sugar scrubs, lip balms, body balms, belly balms, and bath bomb favors for weddings, baby showers, or any special event. Special orders and wholesale orders can take up to three weeks to arrive, depending upon our schedule and availability.
Accepted payment methods
Returns and exchanges
If you would like a refund or an exchange for a product please message us directly within one (1) week of receipt of product via Etsy message.
Refund and exchange requests made after seven (7) days of receipt will not be honored, and the date of delivery is confirmed via the shipping tracking number. Additionally, refunds or requests made more than twice on a single order will be declined.
If you have any questions or concerns regarding your order from MyUrbanGardenSoap, I’d like to personally request you message us directly. Again, our primary goal is your happiness, and we believe the best way to achieve that is by open communication at all times.
Payment is due at the time of order, and MyUrbanGardenSoap reserves the right to cancel a transaction is payment does not clear within five (5) days of order placement.
You do not need a PayPal account to use this option, and can sign in as a Guest. To use this option, please follow the prompts and refer to PayPal.com for any additional questions.
It is the responsibility of the customer to ensure correct shipping address at the time of order placement, and MyUrbanGardenSoap is released from any liability should the customer order with an incorrect address. Etsy TOS (Terms of Service) require that the address on all customer receipts match the shipping address, and as such MyUrbanGardenSoap is unable to ship to a different address other than the one identified on your receipt.
MyUrbanGardenSoap is released from liability for delays in shipping once a package has left our care. We are unable to control shipping factors such as weather, staffing errors, or delays and by purchasing a product from MyUrbanGardenSoap, the customer recognizes that all shipping profiles are estimates and not guarantees of time.
Should an error occur in shipping; it is the responsibility of the customer to contact their local USPS or UPS and file a formal complaint and case. MyUrbanGardenSoap is available for questions should this unlikely event occur.
We will replace lost packages after a certain time period has passed.
After 3 weeks for domestic packages.
After 6 weeks for international packages.
If your order has not arrived in what you deem a timely manner, please contact us. We are happy to do all that we can to help you track down your package.
If you prefer another shipping method, please contact us before ordering and we will do what we can to accommodate you.
Additional policies and FAQs
All of the soap we produce is made with organic and sustainably harvested oils. It is cold-processed in small batches. Cold-processed means that our soap is made the old-fashioned way: sodium hydroxide (lye) is mixed with distilled water and combined with melted butters and oils. The lye saponifies the fats and makes soap! While it's still in liquid form, we pour in fragrance, add colors, make the swirls and patterns and pour into a mold. In twenty-four to forty-eight hours the soap has hardened. We cut the soap and put it away on drying shelves where it cures for four to six weeks (this allows it to harden and the water evaporate so you get a mild, long-lasting soap).
We test each batch of soap made on our own skin before sale (even recipes we have made many times) to make sure you are getting the best quality soap.
Our sugar scrubs are all organic, vegan and made with sustainable oils. To be sure that your product is always fresh, we custom make your sugar scrub when you order. We recommend that these organic products are used within six months from purchase.
MyUrbanGardenSoap operates from 8am – 8pm, Monday - Friday. If you would like to contact us outside of Etsy, you may do so directly via our business email: myurbangardensoap [!at] gmail.com
Please allow us 24 hours to respond to any emails, and note that if a correspondence is sent outside of working hours we will respond to you as soon as possible during regular business hours.