Custom Name Frames * Family Name Gifts* Alphabet Art*
nameframes' Shop Policies
**All rights to images are retained Copyright © Name Frames. Images may not be reproduced or resold in any manner by buyers or others.**
Here's how our store works:
If you purchase a custom frame YOU DO NOT NEED TO PURCHASE THE LETTER PRINTS SEPARATELY. They are included with your frame. If you want to choose your letters yourself please just let me know which letter prints you want in your order comments. Please keep in mind that you can put a smaller name in a longer letter frame if you want and fill in the extra letter spots with one or more filler prints or a photo of your own.
Once your frame order is received and paid for I will send you a proof via email. After your proof is approved by you, I will complete your order.
All of my prints are professionally printed with a matte finish.
If you need/want suggestions or ideas for your frame please just let me know and I would be happy to come up with ideas!
I love letters and different fonts, and especially how fun they look when you throw a bunch of different ones together to make words or names - which is how Name Frames was born!
I accept payments through paypal. All payments should be received within 24 hours. Due to sales tax laws in Ohio, if you are an Ohio resident I am required to charge sales tax based on your location. Please contact me before you make your purchase so that I can set up a custom order for you that will include the proper sales tax. If you would like to cancel an order you've placed you must contact me within 2 hours of your purchase. Any order canceled after a proof has been sent will receive a refund LESS $20 artwork fee.
I try very hard to ship print orders within 3-4 business days from the time payment is received, if you ordered a frame it will ship out within 3-4 business days after you have approved the proof that will be sent to you. If your order can not be shipped within that time frame you will be notified. Frames are shipped UPS inside the United States and frames shipped International will ship via USPS.( If you require a frame shipped another way please let me know at time of order.) International customers are responsible for any duty and taxes that may be required.
Prints are shipped first class in a photo mailer so they will not bend.
Refunds and Exchanges
My workmanship on these frames is very high quality and all prints are inspected by me carefully before they are shipped therefore I do not accept returns. If your item arrives damaged please let me know within 24 hours of receiving it so that the appropiate actions can be taken.
Additional Policies and FAQs
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The best thing about my frames are how customizable they are - if you have a custom request please send me a convo and I will be more than happy to help you however I can to get you what you are looking for with your frame.
nameframes [!at] mydesignsbys.com
Last Updated November 2, 2014