nandecolle
nandecolle is taking a short break
Reviews
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Sarah on Aug 19, 2021
5 out of 5 starsI absolutely adore my new pins! Had some technical issues with Etsy and their EU shipping but nandecolle was so fantastically helpful and I’m pleased to say they arrived safe and sound and I couldn’t be happier with them! Thank you again! 💜
About nandecolle
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【nandecolle 0.5 STORE】
✧ Created for our lovely UK customers ✧
Nyan, Ruff & Dough will be in charge of our 0.5 store while the Owner will be handling the main store at nandecolle.com
Our babies are new in handling store stuff and we appreciate your understanding for them ♥
*Please take note that stock priority will be given to the main store*
Shop members
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nyan
Owner, Assistant
Assistant to the real owner. In charge of the whole shop when the owner is not around.
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ruff
Assistant
Occasionally helps to pack shop orders. Always caught red-handed for licking the products tho... *yumyum*
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dough
Assistant
The youngest in the family. Baby dough gives big kisses on all parcels before sending them off to the post office <3
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Frequently asked questions
About us
Where do you ship from?
Singapore :)
What currency is your shop in?
Our shop is priced in USD
Shipping
When will I receive my order?
With the ongoing COVID-19 situation, many postal operators have announced service delays. In addition, postal delivery may be delayed due to:
- Increment Mails for Festive Posting
- Tighter Customs Security at some countries
- Adverse weather conditions, particularly in USA, Canada and Europe
- In a situation of mail backlots, transit time may take up to 1 month or even longer than usual
Estimate Delivery for International Orders: Between 3 and 12 weeks after shipment
We seek your understanding that once the packages are shipped out of our hands, we do not have any control on the shipping tracking and timing.
Orders
Can I do returns, exchange or refund on my order?
Please note that all sales made are final.
We are unable to issue any refunds if:
- Your package is lost due to incorrect mailing details provided in your order
- The delivery status of your order has already showed "Product Delivered"
My package is missing / received incorrect / damaged items. What should I do?
Please send us an email nandecolle@gmail.com with your order number so that we can help you.
My package is bounced back to you. What should I do?
An email will be send to you if we receive any bounced packages. You may choose to have it shipped to you again after payment of reshipment fee or you may choose for a refund of the items excluding the original shipping fee.
Our Pin Grading Guide
✧ Standard Grade Pins ✧
Have no major defects. Tiny imperfections are only visible upon close inspection.
Examples:
- Small specks of dust, pores or stray glitter on enamel
- Light buff marks and/or scratches on metal plating or enamel
- Very minor underfilled, overfilled and/or uneven fill on enamel
- Slight misalignment of screen printing
- Other imperfections that are only visible upon very very close-up inspection or look
✧ Second Grade Pins - Grade B & C ✧
Have major noticeable defects and are sold at a discounted price.
Examples:
- Noticeable marks and/or scratches on enamel
- Missing enamel fills on certain parts
- Deep buff marks, scratches and/or oxidation on metal plating
- Very bad misalignment, missing screen printing