nanopod

nanopod: Hybrid Studio {nanotopia}

Toronto, Canada

nanopod is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

nanopod is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on January 11, 2014
Hello,
Please read through my policies.
Should you have any questions concerning them please feel free to convo me.

Thank you for your support. Please note: while I make every effort to respond to Customer Convos, I may be unable to respond to your every inquiry.
If a Custom order has been placed, and we've discussed the piece, design, size, etc., and you've confirmed the go-ahead for a listing, and the listing was made and the purchase completed. Any changes need to take place within 24hrs of payment. After that it is likely materials have been purchased, and any cancellation or refund will be less these material fees (if applicable).

You will hear from me concerning your Custom order in approximately 5 business days with an update (unless we've discussed other arrangements). Thank you for your consideration.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Please contact me if you have any issues. Each return is handled on a case by case basis.

Pre-made designs that need to be 'altered', 'resized' or changed in any way for a customer will not be issued full refunds. A partial refund may be issued, this will not include shipping fees.

**All OOAK and custom pieces are non-refundable.

Any returned items must be returned in their original packaging or similar (a sturdy shipping box with internal padding) and must be mailed with Tracking and Delivery Confirmation.

Shipping charges are not refunded when returning items.
Payment
Payments are made via Paypal or Etsy in US dollars.
Payment must be made in full* and have cleared before the item is shipped.

If you are having any issues with Paypal, please do not hesitate to contact me and I will attempt to assist you in anyway that I can.

Within Ontario, Canada 13% tax applies
Items shipping outside of Ontario Canada are not charged tax.

*Custom orders are either paid in full or a deposit of half down is required. Remaining amount is due upon completion then, the custom piece ships out.
Please note: while I make every effort to respond to Customer Convos, I may be unable to respond to your every inquiry.
If a Custom order has been placed, and we've discussed the piece, design, size, etc., and you've confirmed the go-ahead for a listing, and the listing was made and the purchase completed. Any changes need to take place within 24hrs of payment. After that it is likely materials have been purchased, and any cancellation or refund will be less these material fees (if applicable).

You will hear from me concerning your Custom order in approximately 5 business days with an update (unless we've discussed other arrangements). Thank you for your consideration.
Shipping
nanopod ships worldwide using Canada Post. All items are shipped within 2 weeks of payment clearing (excluding weekends and holidays) or unless stated otherwise.

Items ship to the United States (48) via Expedited Canada or Tracked package USA. This shipping method includes tracking information and delivery confirmation.

If you live in Toronto please contact me! Maybe we can arrange pick-up at my studio in which case your shipping will be reimbursed!

World wide- items are sent out using Small Packet Air, or Tracked Packet International unless specified otherwise, or prior arrangements have been made.

You are encouraged to check shipping costs before making their purchase.
Items are sent from:
322 Harbord Street
Toronto, ON Canada
M6G1H1
Canada Post's website:
http://www.canadapost.ca
Holiday guaranteed shipping dates (2013): http://www.canadapost.ca/cpo/mc/personal/campaigns/holiday/default.jsf

VAT, Customs, duty, brokerage and extra taxes are the Buyers/Customers responsibility. Nanopod will not be accountable for extra shipping charges incurred by your country or province. Please make certain you are aware of these possible charges when making your purchase from overseas.

Should you have ANY questions concerning shipping costs, times, tracking, insurance, declarations please contact me through a convo.

Thank you!
Additional policies and FAQs
-Shipping Updates & Tracking info-

Once I purchase your shipping label I will update the shipping information on Etsy within a day or two. Please note:
----- You will most likely not hear from me until this time as I am busy filling orders, teaching classes, and working. While I strive to contact Buyers before hand, due to my schedule this doesnt always work out. I am not ignoring or avoiding you, I am simply busy. I appreciate your patience, and understanding. --------

-Feedback-
nanopod leaves feedback in batches after items have shipped. We endeavor to leave feedback once a week.

All items are handmade by Tosca Hidalgo y Teran at nanopod: Hybrid Studio in Toronto, Canada.

*nanopod reserves the right to refuse a sale to anyone with a history of negative feedback and/or malicious behaviour towards other Etsy members.
**Should you not be entirely happy with your piece, I am always open to discussing alternative options, and possible partial refunds.

I appreciate your support of Handmade artist created work however, please keep in mind this is how I make MY living and talk to me if you are unhappy with your piece, or concerned over delivery/shipping.


Thank you.