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nanopod's Shop Announcement

Spring cleaning SALE with coupon code: ICELAND2015 25% off

April to May 20th I will be in Iceland for an artist residency! Building a Raku kiln and experimenting towards new work incorporating metal, glass, ceramic, bone... www.nanopod.me will document my time there.

Please check out my interview by, Pamela Stewart for Ignite Me magazine!
http://ignite.me/articles/artist-interviews/interview-with-glass-and-metal-artist-tosca-teran-owner-of-nanopod-hybrid-studio/

nanopod is featured in an Etsy video here,
http://www.etsy.com/storque/spotlight/handmade-portraits-nanopod-12464/

Learn more about me:
www.toscateran.com

My workshops & courses:
www.nanopod.tv

Follow me on twitter:
@nanopodstudio

My occasional blog:
nanopod.me

All items are designed and created by me, out of my nano-lab in Toronto, Canada!
See anything you like under my current listings or sold items but need
or want it in another colour, size, etc., please feel free to convo me.
I love creating unique, custom pieces for people.

Audio collaborations may be purchased on iTunes or CD Baby:
http://www.cdbaby.com/cd/AndreiGravelleToscaTeran
or download from iTunes:
http://itunes.apple.com/ca/artist/andrei-gravelle-tosca-teran/id396847898

Thank you for supporting
independent artists!
I truly appreciate it!! Cheers!
(✿◠‿◠)˙·٠•●♥♥
°°¨¨*☆*¨¨°

nanopod's Shop Policies

Welcome

Hello,
Please read through my policies.
Should you have any questions concerning them please feel free to convo me.

Thank you for your support. Please note: while I make every effort to respond to Customer Convos, I may be unable to respond to your every inquiry.
If a Custom order has been placed, and we've discussed the piece, design, size, etc., and you've confirmed the go-ahead for a listing, and the listing was made and the purchase completed. Any changes need to take place within 24hrs of payment. After that it is likely materials have been purchased, and any cancellation or refund will be less these material fees (if applicable).

You will hear from me concerning your Custom order in approximately 5 business days with an update (unless we've discussed other arrangements). Thank you for your consideration.

Payment

Payments are made via Paypal or Etsy in US dollars.
Payment must be made in full* and have cleared before the item is shipped.

If you are having any issues with Paypal, please do not hesitate to contact me and I will attempt to assist you in anyway that I can.

Within Ontario, Canada 13% tax applies
Items shipping outside of Ontario Canada are not charged tax.

*Custom orders are either paid in full or a deposit of half down is required. Remaining amount is due upon completion then, the custom piece ships out.
Please note: while I make every effort to respond to Customer Convos, I may be unable to respond to your every inquiry.
If a Custom order has been placed, and we've discussed the piece, design, size, etc., and you've confirmed the go-ahead for a listing, and the listing was made and the purchase completed. Any changes need to take place within 24hrs of payment. After that it is likely materials have been purchased, and any cancellation or refund will be less these material fees (if applicable).

You will hear from me concerning your Custom order in approximately 5 business days with an update (unless we've discussed other arrangements). Thank you for your consideration.

Shipping

nanopod ships worldwide using Canada Post. All items are shipped within 2 weeks of payment clearing (excluding weekends and holidays) or unless stated otherwise.

Items ship to the United States (48) via Expedited Canada or Tracked package USA. This shipping method includes tracking information and delivery confirmation.

If you live in Toronto please contact me! Maybe we can arrange pick-up at my studio in which case your shipping will be reimbursed!

World wide- items are sent out using Small Packet Air, or Tracked Packet International unless specified otherwise, or prior arrangements have been made.

You are encouraged to check shipping costs before making their purchase.
Items are sent from:
322 Harbord Street
Toronto, ON Canada
M6G1H1
Canada Post's website:
http://www.canadapost.ca
Holiday guaranteed shipping dates (2013): http://www.canadapost.ca/cpo/mc/personal/campaigns/holiday/default.jsf

VAT, Customs, duty, brokerage and extra taxes are the Buyers/Customers responsibility. Nanopod will not be accountable for extra shipping charges incurred by your country or province. Please make certain you are aware of these possible charges when making your purchase from overseas.

Should you have ANY questions concerning shipping costs, times, tracking, insurance, declarations please contact me through a convo.

Thank you!

Refunds and Exchanges

Please contact me if you have any issues. Each return is handled on a case by case basis.

Pre-made designs that need to be 'altered', 'resized' or changed in any way for a customer will not be issued full refunds. A partial refund may be issued, this will not include shipping fees.

**All OOAK and custom pieces are non-refundable.

Any returned items must be returned in their original packaging or similar (a sturdy shipping box with internal padding) and must be mailed with Tracking and Delivery Confirmation.

Shipping charges are not refunded when returning items.

Additional Policies and FAQs

-Shipping Updates & Tracking info-

Once I purchase your shipping label I will update the shipping information on Etsy within a day or two. Please note:
----- You will most likely not hear from me until this time as I am busy filling orders, teaching classes, and working. While I strive to contact Buyers before hand, due to my schedule this doesnt always work out. I am not ignoring or avoiding you, I am simply busy. I appreciate your patience, and understanding. --------

-Feedback-
nanopod leaves feedback in batches after items have shipped. We endeavor to leave feedback once a week.

All items are handmade by Tosca Hidalgo y Teran at nanopod: Hybrid Studio in Toronto, Canada.

*nanopod reserves the right to refuse a sale to anyone with a history of negative feedback and/or malicious behaviour towards other Etsy members.
**Should you not be entirely happy with your piece, I am always open to discussing alternative options, and possible partial refunds.

I appreciate your support of Handmade artist created work however, please keep in mind this is how I make MY living and talk to me if you are unhappy with your piece, or concerned over delivery/shipping.


Thank you.

Seller Information

Tosca Teran
nanopod: Hybrid Studio
322 Harbord Street
Toronto, ON M6G1H1 Canada

Please visit my website for business hours
http://www.nanopod.tv
Course and workshop information, upcoming exhibits & shows.

Last Updated January 11, 2014