If you are unsatisfied with your purchase, please contact me within 7 days of receiving the item. Upon receipt of the item by me, I will refund you the full amount minus shipping fees. If you prefer credit or an exchange, that can be arranged also.
NOTE: No refunds on Custom orders or large quantity same item orders (5 or more).

I accept credit cards through Etsy. Please make your payment at time of purchase.

For California residents, sales tax will be applied to your total.

Please see individual listings for shipping costs.

Your package should be mailed within 5 business days of payment, excluding Sundays and holidays. Larger orders may take longer. I will notify you of any known delays due to vacation. Your jewelry will arrive securely packaged in a sturdy gift box enclosed in a padded envelope. To reduce waste and shipping costs, multiple items will be packaged together. If you'd like separate boxes or have other special shipping requests, please contact me!

US: I will mail your jewelry via USPS First Class with Delivery Confirmation so you can track your package.

INTERNATIONAL: I ship international packages via USPS's First Class Package International Service. Delivery times vary depending on destination country and can take 1-4 weeks depending on numerous factors. The buyer's country's customs fees, taxes, duties and practices are the responsibility of the buyer. Not every country charges fees and taxes but please be informed if your country does.

NOTE: If you are buying from the UK, your country does charge a customs fee on any purchase from the US. I have no control over this and the fee is determined by your country's customs which you'll have to pay to receive your package.

EXPEDITED SHIPPING: Expedited shipping methods are available during checkout for additional fees.

I clean all your metal purchases in an ionic jewelry cleaner prior to shipping.

SPECIAL REQUESTS: If you have any special requests, such as wanting something longer, shorter, in a different metal or color, please feel free to contact me!

GIFT CERTIFICATES: I accept Etsy gift certificates. They are a great way of allowing the recipient the opportunity to select their perfect piece! They are also perfect for a last minute gift!

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

It does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

If you do not want me to keep your data longer than legally necessary please contact me at orders [at] Nansglam.com.