naomisjoy's Shop Policies
Welcome to Naomi's Joy! I have crocheted for 30 years and am enjoying the opportunity to branch out beyond family and friends with my Etsy shop.
I accept PayPal and credit card payments as listed. Order will commence after payment confirmation.
I ship USPS with your choice of Priority or First Class.
Purchase time and payment confirmation will determine when your order is physically shipped. Order will be shipped within a day or two of payment confirmation. I will include the Priority tracking number in the shipping notification email when your order has been shipped.
Orders are placed in new boxes with bubble wrap and package filler if needed, for protection and to ensure a safe journey. Flatter items will be placed in bubble mailers.
Refunds and Exchanges
If you are not satisfied with your item, please message me within 5 days of its arrival and let me know what the issue is. I hope to resolve any issues you may have in the form of an even amount exchange or an adjusted size if this is the issue. Each occurrence is treated individually, and any action has to be agreed to by both parties before a return/exchange is made. Item is returned in its original condition at the buyer's expense. Exchange will commence after I receive the item. I will pay to ship the replacement item to you. Only one exchange per purchased item.
Check item descriptions, pictures, and measurements before purchase. If you have any questions about an item you are interested in, feel free to message me. Please double check your mailing address to ensure accuracy. Once shipped, I am not responsible for lost or stolen items.
No refunds at this time.
Additional Policies and FAQs
All items are made in a smoke-free environment. I have a cat that is not allowed on my yarn or on items I make. My yarn is kept in plastic bins, and all items are placed in plastic bins until they are shipped to their new home.
General Info: Yarn items can generally be washed in cold or warm, gentle or handwash cycles. Afghans can be dried in low heat. Afghans can also be "freshened up" without washing by a run in the dryer on an air setting with NO heat and a dryer sheet. Use caution and care with items containing details, such as dolls and animals. They can be placed in a washing bag or pillow case for extra care while washing in a gentle cycle. Most dolls and animals are better air dried to ensure that the attachments can be pushed back into proper place. Any crocheted item can be dabbed with a damp cloth for cleaning.
Keep an eye on children and pets as with any item and watch for possible wear over time.
Last Updated September 21, 2015